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This repository was archived by the owner on Apr 26, 2022. It is now read-only.
This repository was archived by the owner on Apr 26, 2022. It is now read-only.

modify requests after routing before sent to agents #49

@cash

Description

@cash

The motivation: a system developer can assign an arbitrary trigger word to an agent. That could break the parsing of the request. We need a way to strip the trigger word from the request or provide another mechanism to remove it.

Ideas:

  • filter after routing (just like we have before routing). Then the filter has a list of trigger words to remove.
  • modify the request in the router
  • configure the agent with a trigger word

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