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[CallumJThompson]

The issue found in BTMC's stream is likely an occurrence for all streamers using this overlay.

The error appears to be caused by 7TV colour customisation.

This is the sync website:

And here is the OBS overlay:

As shown, the OBS overlay seems to 'overlap' the 7TV colour customisation over the name, making the name invisible.

[Feridinha]

I see