Feature request: Allow time tracking for support tickets to allow automatic billing for contracts

[awesome-manuel]

Contracts + support tickets are quite similar to projects + tasks. The main difference is that projects are planned and therefore tasks are created during planning while support contracts accumulate tickets on request.

The main use case is to track support contracts using the contracts module, customers adding support tickets, ticket agents working on the ticket while using the time tracking module to record time spent for the ticket. The contract should then automatically accumulate all booked hours for the next invoice.

[mschering]

Nice idea! At the moment tickets don't have any relation to a contract though. What are your thoughts on connecting tickets to the right contract?

[awesome-manuel]

The sidebar for tickets already contains a contracts panel, though it's not clear how to use it:

[mschering]

It just finds them based on the same owner so you know which contracts the customer has. So they are not really connected to the ticket but connected to the same owner.

[awesome-manuel]

I see. Still, do you think it's feasible to support the use case above?