example-amazon-connect-sip-vapi/contact-flow.json at main · VapiAI/example-amazon-connect-sip-vapi · GitHub

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{
  "Version": "2019-10-30",
  "StartAction": "set-attributes",
  "Actions": [
    {
      "Identifier": "set-attributes",
      "Type": "UpdateContactAttributes",
      "Parameters": {
        "Attributes": {
          "CustomerName": "John",
          "AccountId": "12345",
          "Language": "en"
        }
      },
      "Transitions": {
        "NextAction": "invoke-lambda",
        "Errors": [
          {
            "NextAction": "error-message",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Identifier": "invoke-lambda",
      "Type": "InvokeLambdaFunction",
      "Parameters": {
        "LambdaFunctionARN": "REPLACE_WITH_CONNECT_LAMBDA_ARN",
        "InvocationTimeLimitSeconds": "8",
        "ResponseValidation": {
          "ResponseType": "STRING_MAP"
        }
      },
      "Transitions": {
        "NextAction": "transfer-to-chime",
        "Errors": [
          {
            "NextAction": "error-message",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Identifier": "transfer-to-chime",
      "Type": "TransferParticipantToThirdParty",
      "Parameters": {
        "ThirdPartyPhoneNumber": "REPLACE_WITH_CHIME_PHONE_NUMBER",
        "ThirdPartyConnectionTimeLimitSeconds": 30,
        "ContinueFlowExecution": "False"
      },
      "Transitions": {
        "NextAction": "disconnect",
        "Errors": [
          {
            "NextAction": "error-message",
            "ErrorType": "NoMatchingError"
          },
          {
            "NextAction": "error-message",
            "ErrorType": "ConnectionTimeLimitExceeded"
          },
          {
            "NextAction": "error-message",
            "ErrorType": "CallFailure"
          }
        ]
      }
    },
    {
      "Identifier": "error-message",
      "Type": "MessageParticipant",
      "Parameters": {
        "Text": "Sorry, we were unable to transfer your call. Please try again later.",
        "TextToSpeechType": "text"
      },
      "Transitions": {
        "NextAction": "disconnect",
        "Errors": [
          {
            "NextAction": "disconnect",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Identifier": "disconnect",
      "Type": "DisconnectParticipant",
      "Parameters": {},
      "Transitions": {}
    }
  ]
}