From 6fd835006f272db2a2c5531ce9d1b81b6a789505 Mon Sep 17 00:00:00 2001 From: 1AhmedYasser <26207361+1AhmedYasser@users.noreply.github.com> Date: Wed, 11 Feb 2026 11:45:32 +0200 Subject: [PATCH 1/2] fix(615): Added forwarded_to_backoffice event --- DSL/Resql/analytics/POST/chat-count-with-csa-and-chatbot.sql | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/DSL/Resql/analytics/POST/chat-count-with-csa-and-chatbot.sql b/DSL/Resql/analytics/POST/chat-count-with-csa-and-chatbot.sql index 9b8802b6..31e34c4a 100644 --- a/DSL/Resql/analytics/POST/chat-count-with-csa-and-chatbot.sql +++ b/DSL/Resql/analytics/POST/chat-count-with-csa-and-chatbot.sql @@ -46,7 +46,7 @@ csa_ids AS ( AND EXISTS ( SELECT 1 FROM message m WHERE m.chat_base_id = b.base_id - AND m.event = 'taken-over' or m.event = 'pending-assigned' + AND (m.event = 'taken-over' or m.event = 'pending-assigned' or m.event = 'forwarded_to_backoffice') ) AND ( :showTest = TRUE From c38e0be1baeb8b5e2d1002c6c91b3d31ef1d66bb Mon Sep 17 00:00:00 2001 From: 1AhmedYasser <26207361+1AhmedYasser@users.noreply.github.com> Date: Thu, 12 Feb 2026 01:51:17 +0200 Subject: [PATCH 2/2] fix(1714): Feedback with negative feedback limit --- .../analytics/POST/feedback-chats-with-negative-feedback.sql | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/DSL/Resql/analytics/POST/feedback-chats-with-negative-feedback.sql b/DSL/Resql/analytics/POST/feedback-chats-with-negative-feedback.sql index 870121d3..ffb12ea9 100644 --- a/DSL/Resql/analytics/POST/feedback-chats-with-negative-feedback.sql +++ b/DSL/Resql/analytics/POST/feedback-chats-with-negative-feedback.sql @@ -28,7 +28,7 @@ n_chats AS ( AND created::timestamptz BETWEEN :start::timestamptz AND :end::timestamptz AND CASE WHEN (SELECT COALESCE(is_five_rating_scale, 'false') = 'true' FROM rating_config) - THEN feedback_rating_five IS NOT NULL AND feedback_rating_five <= 5 + THEN feedback_rating_five IS NOT NULL AND feedback_rating_five <= 3 ELSE feedback_rating IS NOT NULL AND feedback_rating <= 5 END GROUP BY base_id