From 62490941cab7c77b1c0699a02b6ee1df7a40078e Mon Sep 17 00:00:00 2001
From: Kaner Levent <kaner.levent@vito.be>
Date: Tue, 3 Feb 2026 16:09:13 +0100
Subject: [PATCH] cop_ser_faq_improved

---
 FAQ.qmd | 44 ++++++++++++++++++++++----------------------
 1 file changed, 22 insertions(+), 22 deletions(-)

diff --git a/FAQ.qmd b/FAQ.qmd
index 176887303..133d758d7 100644
--- a/FAQ.qmd
+++ b/FAQ.qmd
@@ -530,32 +530,32 @@ function evaluatePixel(sample) {
 </details>
 
 <details id="which-entities-are-qualified-to-get-higher-quotas-in-scope-of-copernicus-services-group-and-how-can-one-ask-for-it">
-    <summary onclick="handleQuestionClick('which-entities-are-qualified-to-get-higher-quotas-in-scope-of-copernicus-services-group-and-how-can-one-ask-for-it')">Which entities are qualified to get higher quotas in scope of "Copernicus Services" group and how can one ask for it?</summary>
+    <summary onclick="handleQuestionClick('which-entities-are-qualified-to-get-higher-quotas-in-scope-of-copernicus-services-group-and-how-can-one-ask-for-it')">
+        Which entities are qualified to get higher quotas in scope of "Copernicus Services" group and how can one ask for it?
+    </summary>
     The following users and initiatives are qualified for the increased quota:<br>
     <ul>
-        <li>Institutions and organisations developing or operating <a href="https://www.copernicus.eu/en/copernicus-services">Copernicus Services</a></li>
-        <li>European institutions and Bodies set up under the EU Treaties.</li>
+        <li>
+            Institutions and organisations developing or operating <a href="https://www.copernicus.eu/en/copernicus-services">Copernicus Services</a> under a formal Copernicus mandate or contract (including service operators, entrusted entities, contractors, and subcontractors).
+        </li>
+        <li>
+            European Union institutions and bodies set up under the EU Treaties (such as European Commission services and EU agencies), when acting in the context of <a href="https://www.copernicus.eu/en/copernicus-services">Copernicus Services</a> development or operations.
+        </li>
     </ul>
-    Each institution or project can have several individuals' user accounts, which belong to the same organisation and share the account's quota (i.e. if one of the organisation users will consume full monthly project quota, the rest will not be able to use it further either). Project owners will be able to add further users to this organisation themselves.
-    Organisations can choose the account type based on their preference, i.e. download-optimised or processing-optimized
-      <ul>
-        <li>Download</li> 
-        <li>Processing - small</li> 
-        <li>Processing - medium</li> 
+    Public authorities at national, regional, or local level (e.g. ministries of EU Member States, regional agencies, or municipal governments) are <strong>not automatically eligible</strong> for Copernicus Services–level quotas solely based on their public-sector status.
+    Such entities may qualify only if they are formally operating or contributing to a <a href="https://www.copernicus.eu/en/copernicus-services">Copernicus Services</a> under an official mandate or contract.<br>
+    Each institution or project can have several individuals' user accounts, which belong to the same organisation and share the account's quota (i.e. if one of the organisation users consumes the full monthly or rolling quota, the remaining users will not be able to use it further during that period).
+    <br>
+    Organisations can choose the account type based on their preference, i.e. download-optimised or processing-optimised:
+    <ul>
+        <li>Download</li>
+        <li>Processing - small</li>
+        <li>Processing - medium</li>
         <li>Processing - large</li>
-      </ul>
-    In order to request for increased quota, <a href="https://dataspace.copernicus.eu/copernicus-services-user">fill out this form </a>and provide the following information:
-      <ul>
-        <li>account's e-mail (you have to <a href="https://identity.dataspace.copernicus.eu/auth/realms/CDSE/protocol/openid-connect/auth?client_id=cdse-public&response_type=code&scope=openid&redirect_uri=https%3A//dataspace.copernicus.eu/account/confirmed/1">register</a> before submitting this request, do use your organisation's e-mail domain)</li> 
-        <li>organisation name (including department, if relevant)</li> 
-        <li>project name (i.e. Copernicus Services contract reference, project reference, etc.)</li> 
-        <li>project start date</li>
-        <li>planned project end date</li>
-        <li>institutional contact (i.e. contract officer at European Commission)</li>
-        <li>preferred type of the account ("Download", "Processing-small”, “Processing-medium", "Processing-large")</li>
-        <li>notes</li>
-      </ul>
-    Please note that Copernicus Data Space Ecosystem monitoring requirements include reporting of aggregated consumption on account level, shared within project stakeholder group.
+    </ul>
+    In order to request an increased quota, please <a href="https://dataspace.copernicus.eu/copernicus-services-user">fill out this Change your Copernicus user type form</a>.
+    <br>
+    Please note that Copernicus Data Space Ecosystem monitoring requirements include reporting of aggregated consumption at organisation level.
 </details>
 
 <details id="what-does-processing-unit-mean">