App not showing sounds or notification or settings on ( samsung a7 android N)

[amilash]

Also the app do not show notification and sound on another device( samsung a7 android N) notification setting tried but problem persist.

[acooley]

This device supports Android 10. The user is reporting problems with Android 7. I think upgrading to the latest release would be a good first step. Without having an old device the problem will be hard to debug, but I will check and see if there are crashlitics log messages.