queue-with-hold

Call Queue with Hold Music

A support queue application. Callers are placed in a queue with hold music and position announcements. Agents connect separately to dequeue and bridge to the next waiting caller.

What It Demonstrates

• The enqueue verb to place callers in a named queue
• The waitHook for hold music and queue position announcements
• The dequeue verb to connect agents with waiting callers
• Two separate endpoints: one for callers, one for agents

Prerequisites

• A jambonz account with two applications configured:
  • Caller-facing application pointing to /incoming
  • Agent-facing application pointing to /agent
• A hold music audio file URL (replace the example URL in the code)

Files

• app.ts — Webhook version (TypeScript using @jambonz/sdk)
• ws-app.ts — WebSocket version (TypeScript using @jambonz/sdk)