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2 changes: 1 addition & 1 deletion README.md
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## **HIGH LEVEL:**

1. Start with *We're all engineers* -- begin culture shift toward a united engineering front, focus on infrastructure engineering, big teams are ok!
1. Buffer interrupts! Establish Persons of the Week, on-call rotation, direct monitoring and emails only to those who should do something about it, protect the team
1. Buffer interrupts! Establish Persons of the Week (PoTW), on-call rotation, direct monitoring and emails only to those who should do something about it, protect the team
1. Create a sustainable model for planned work (IDD - Infrastructure Driven Development), begin establishing engineering credibility with the business and customers
1. Build backlogs of planned work - business owners/dev customers/internal
1. Get a handle on the infrastructure from the Plan/Build/Run perspective
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