diff --git a/content/applications/productivity/voip.rst b/content/applications/productivity/voip.rst index e844b4ac18..5874a242c4 100644 --- a/content/applications/productivity/voip.rst +++ b/content/applications/productivity/voip.rst @@ -71,8 +71,7 @@ Odoo: To add the credentials for the alternate provider, go to the **Settings** app and search for `VoIP`. In the :guilabel:`Integrations` section under :guilabel:`VoIP`, click :guilabel:`Manage Providers`. -And then, click :guilabel:`New` and enter the requested information (like the websocket's URL). Note -that the :guilabel:`OnSIP Domain` field is where the domain created by the alternate provider goes. +And then, click :guilabel:`New` and enter the requested information (like the websocket's URL). If any issues with the |VOIP| service provider are encountered, then reach out to their support team. If any issues when setting up the |VOIP| service provider are encountered in Odoo, then follow diff --git a/content/applications/productivity/voip/onsip.rst b/content/applications/productivity/voip/onsip.rst index 6c46375ca2..8bd6733b0e 100644 --- a/content/applications/productivity/voip/onsip.rst +++ b/content/applications/productivity/voip/onsip.rst @@ -33,30 +33,31 @@ Configuration ============= To configure the Odoo database to connect to OnSIP services, first navigate to the -:menuselection:`Apps application` from the main Odoo dashboard. Then, remove the default `Apps` -filter from the :guilabel:`Search...` bar, and search for `OnSIP`. +:menuselection:`Apps application` from the main Odoo dashboard. Then, search for `phone`. -Next, activate the :guilabel:`VOIP OnSIP` module. +Next, activate the :guilabel:`Phone` module. -.. image:: onsip/install-onsip.png +.. image:: onsip/install-voip.png :align: center - :alt: View of OnSIP app in the app search results. + :alt: View of Odoo Phone in the app search results. Odoo VoIP setting ----------------- -After installing the *VOIP OnSIP* module, go to the :menuselection:`Settings app`, scroll down to -the :guilabel:`Integrations` section, and locate the :guilabel:`VoIP` fields. Then, proceed to fill -in those three fields with the following information: +After installing the *Phone* module, go to the :menuselection:`Phone app`, click on +:guilabel:`Configuration` in the top bar menu, then on :guilabel:`Providers` fields. Then, create +a new entry for OnSIP if it doesn't exist yet and fill the fields with the following information: -- :guilabel:`OnSIP Domain`: the domain that was assigned when creating an account on `OnSIP +- :guilabel:`PBX Server IP`: the domain that was assigned when creating an account on `OnSIP `_. - :guilabel:`WebSocket`: `wss://edge.sip.onsip.com` - :guilabel:`VoIP Environment`: :guilabel:`Production` +You can configure the other fields according to your own preferences. + .. image:: onsip/voip-setting.png :align: center - :alt: VoIP configuration settings in Odoo Settings app. + :alt: Provider configuration in Odoo Phone. .. tip:: To access the OnSIP domain, navigate to `OnSIP `_ and log in. Then, click @@ -73,6 +74,9 @@ in those three fields with the following information: :alt: Domain setting revealed (highlighted) on administrative panel of OnSIP management console. + To enable compatibility with Odoo Phone, make sure that you set the `Auth username` field to the + same value as the `Username` field. + Odoo user setting ----------------- @@ -82,15 +86,15 @@ configured in the Odoo user's settings/preferences. To do that, navigate to :menuselection:`Settings app --> Manage Users --> Select the User`. On the user form, click :guilabel:`Edit` to configure the user's OnSIP account. Then, click the -:guilabel:`Preferences` tab, and scroll to the :guilabel:`VoIP Configuration` section. +:guilabel:`Preferences` tab, and scroll to the :guilabel:`VoIP` section. -In this section, fill in the fields with OnSIP credentials. +In this section, select the provider you just configured and fill in the fields with OnSIP +credentials. Fill in the following fields with the associated credentials listed below: -- :guilabel:`Voip Username` = OnSIP :guilabel:`Username` -- :guilabel:`OnSIP Auth Username` = OnSIP :guilabel:`Auth Username` -- :guilabel:`VoIP Secret` = OnSIP :guilabel:`SIP Password` +- :guilabel:`Username` = OnSIP :guilabel:`Username` +- :guilabel:`Secret` = OnSIP :guilabel:`SIP Password` .. tip:: The OnSIP extension can be found in the *User* banner line above the tabs. @@ -131,7 +135,7 @@ window (or tab), and try again. .. image:: onsip/onsip04.png :align: center - :alt: Missing parameter message in the Odoo VoIP widget. + :alt: Missing parameter message in the Odoo Phone widget. Incorrect number ~~~~~~~~~~~~~~~~ @@ -147,7 +151,7 @@ For example, `16505555555` (where `1` is the international prefix for the United .. image:: onsip/onsip05.png :align: center - :alt: Incorrect number message populated in the Odoo VoIP widget. + :alt: Incorrect number message populated in the Odoo Phone widget. .. seealso:: For a list of comprehensive country codes, visit: `https://countrycode.org @@ -157,7 +161,7 @@ OnSIP on mobile phone ===================== In order to make and receive phone calls when the user is not in front of Odoo on their computer, a -softphone app on a mobile phone can be used in parallel with Odoo *VoIP*. +softphone app on a mobile phone can be used in parallel with Odoo *Phone*. This is useful for convenient, on-the-go calls, and to make sure incoming calls are heard. 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