Free subscription customer received failed payment email

[emmaOFN]

Description

A certain user received a payment failure email despite being on a free fortnightly subscription.
"We tried to process a payment, but had some problems...
The payment for your subscription with Grow Share Cook failed because of a problem with your credit card. Grow Share Cook has been notified of this failed payment. If you have any questions you can contact Grow Share Cook via gro...@..."

The order went through successfully, despite him receiving this email so the customer was very confused. Other customers on the same free subscription did not receive this email - instead they received a successful order confirmation email. We don't understand why this email was sent to Trevor specifically.

Expected Behavior

Order confirmation success email

Actual Behaviour

Payment failure email

Steps to Reproduce

The issue can be investigated by going to the Grow Share Cook instance (UK) and checking the GSC subscriptions (https://openfoodnetwork.org.uk/admin/subscriptions) for Trevor.

Workaround

Severity

Your Environment

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• Operating System and version (desktop or mobile):

Possible Fix

[drummer83]

Hi @emmaOFN,
Thanks for raising the issue. For data privacy reasons I'd propose to remove the email address and use the user ID in your description instead.
For now I am removing the email.
Do you agree?

[emmaOFN]

@drummer83 Thanks - have removed the PDF file and added a screenshot of the email with the order number