agentForce.json

{
  "nodes": [
    {
      "position": {
        "x": -606.9494697461239,
        "y": -168.45494265456372
      },
      "id": "filter",
      "type": "input",
      "data": {
        "label": "",
        "schema": {
          "properties": {
            "filter": {
              "title": "Filter",
              "type": "string"
            },
            "onlyRef": {
              "title": "Reference only",
              "type": "boolean",
              "default": true
            },
            "onlyCustom": {
              "title": "Custom only",
              "type": "boolean",
              "default": false
            },
            "showLabel": {
              "title": "Show Label",
              "type": "boolean",
              "default": true
            },
            "showData": {
              "title": "Show Data",
              "type": "boolean",
              "default": false
            },
            "showChildRelation": {
              "title": "Child Relations",
              "type": "boolean",
              "default": false
            },
            "nbFields": {
              "title": "Nb Fields",
              "type": "integer",
              "default": 20
            }
          }
        }
      },
      "width": 250,
      "height": 308
    },
    {
      "id": "EntityDefinition/AgentWork",
      "type": "table",
      "position": {
        "x": -293.8992406937549,
        "y": 534.4958335528262
      },
      "data": {
        "Id": "EntityDefinition/AgentWork",
        "schema": {
          "type": "object",
          "description": "[Core] Represents a work assignment that’s been routed to an agent.",
          "properties": {
            "Id": {
              "type": "string",
              "title": "Agent Work ID",
              "readOnly": true,
              "description": "Globally unique string that identifies a record."
            },
            "Name": {
              "type": "string",
              "title": "Name",
              "readOnly": true,
              "description": "An automatically generated ID number that identifies the record."
            },
            "CurrencyIsoCode": {
              "type": "string",
              "title": "Currency ISO Code",
              "enum": [
                "USD",
                null
              ],
              "enumNames": [
                "U.S. Dollar",
                null
              ],
              "description": ""
            },
            "LastModifiedDate": {
              "type": "string",
              "title": "Last Modified Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Date and time when a user last modified this record."
            },
            "UserId": {
              "type": "string",
              "title": "User ID",
              "x-target": "User",
              "readOnly": true,
              "description": ""
            },
            "WorkItemId": {
              "type": "string",
              "title": "WorkItem ID",
              "x-target": "AI_Agent_Conversation_Entry__c",
              "readOnly": true,
              "description": ""
            },
            "Status": {
              "type": "string",
              "title": "Status",
              "enum": [
                "Assigned",
                "Unavailable",
                "Declined",
                "Opened",
                "Closed",
                "DeclinedOnPushTimeout",
                "Canceled",
                "Transferred",
                null
              ],
              "enumNames": [
                "Assigned",
                "Unavailable",
                "Declined",
                "Opened",
                "Closed",
                "Declined on Push Time-Out",
                "Canceled",
                "Transferred",
                null
              ],
              "readOnly": true,
              "description": "The working status of the work item. Valid values are: Assigned – The item is assigned to the agent but hasn’t been opened. Canceled – The item no longer needs to be routed. For example: a chat visitor cancels their Omni-Channel routed chat request before it reaches an agent. Closed – The item is closed. Declined – The item was assigned to the agent but the agent explicitly declined it. DeclinedOnPushTimeout – The item was declined because push time-out is enabled and the item request timed out with the agent. Opened – The agent opened the item. Transferred–The item was transferred from an agent to another agent, queue, or skill. Unavailable – The item was assigned to the agent but the agent became unavailable (went offline or lost connection)."
            },
            "ServiceChannelId": {
              "type": "string",
              "title": "Service Channel ID",
              "x-target": "ServiceChannel",
              "readOnly": true,
              "description": ""
            },
            "OriginalQueueId": {
              "type": "string",
              "title": "Queue ID",
              "x-target": "Group",
              "readOnly": true,
              "description": ""
            },
            "CapacityWeight": {
              "type": "number",
              "title": "Units of Capacity",
              "readOnly": true,
              "description": "The amount of an agent’s capacity for work items that’s consumed by a work item from this service channel.For example, if cases are assigned a capacity weight of 2, an agent with a capacity of 6 can accept up to 3 cases before the agent is at capacity and can’t receive new work items."
            },
            "CapacityPercentage": {
              "type": "string",
              "title": "Percentage of Capacity",
              "readOnly": true,
              "description": "The percentage of an agent’s capacity for work items that’s consumed by a specific type of work item from this service channel.When an agent’s combined work items reach 100%, the agent doesn’t receive new work items until there’s enough open capacity for more work. For example, if you give phone calls a capacity percentage of 100, an agent on a call doesn’t receive new work items until the call ends."
            },
            "RequestDateTime": {
              "type": "string",
              "title": "Request Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Indicates when the work was requested."
            },
            "AcceptDateTime": {
              "type": "string",
              "title": "Accept Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Indicates when the work item was accepted."
            },
            "DeclineDateTime": {
              "type": "string",
              "title": "Decline Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Date and time when the agent declined this record."
            },
            "CloseDateTime": {
              "type": "string",
              "title": "Close Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Indicates when the work item was closed."
            },
            "SpeedToAnswer": {
              "type": "integer",
              "title": "Speed To Answer",
              "readOnly": true,
              "description": "The amount of time between when the work was requested and when an agent accepted it."
            },
            "AgentCapacityWhenDeclined": {
              "type": "number",
              "title": "Agent Capacity when Declined",
              "readOnly": true,
              "description": "The agent’s capacity when declining work, either explicitly or through push timeout."
            },
            "PendingServiceRoutingId": {
              "type": "string",
              "title": "Pending Service Routing ID",
              "x-target": "PendingServiceRouting",
              "readOnly": true,
              "description": ""
            },
            "PushTimeout": {
              "type": "integer",
              "title": "Push Time-Out",
              "readOnly": true,
              "description": "The time limit set for an agent to respond to an item before it’s pushed to another agent. The time limit is measured in seconds. This field is available in API version 36.0 and later."
            },
            "PushTimeoutDateTime": {
              "type": "string",
              "title": "Push Time-Out Date",
              "format": "date-time",
              "readOnly": true,
              "description": "The date and time (in UTC) when the push timeout event occurred. This field is available in API version 36.0 and later."
            },
            "HandleTime": {
              "type": "integer",
              "title": "Handle Time",
              "readOnly": true,
              "description": "The amount of time an agent had the work item open. Calculated by CloseDateTime – AcceptedDateTime. If After Conversation Work is in use, HandleTime ends when the AfterConversationActualTime period ends or the agent closes the work item, whichever occurs first."
            },
            "ActiveTime": {
              "type": "integer",
              "title": "Active Time",
              "readOnly": true,
              "description": "The amount of time an agent actively worked on the work item. Tracks when the item is open and in focus in the agent’s console. If After Conversation Work is in use, ActiveTime ends when the AfterConversationActualTime period ends or the agent closes the work item, whichever occurs first.ActiveTime is tracked only for work that is routed using the tab-based capacity model."
            },
            "DeclineReason": {
              "type": "string",
              "title": "Decline Reason",
              "readOnly": true,
              "description": "The provided reason for why an agent declined the work request."
            },
            "CancelDateTime": {
              "type": "string",
              "title": "Cancel Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Indicates when the work item was canceled."
            },
            "ShouldSkipCapacityCheck": {
              "type": "boolean",
              "title": "Should Skip Capacity Check",
              "readOnly": true,
              "description": "Indicates whether to skip checking an agent’s available capacity (true) or not (false) when an externally routed work item is created. This field is used when agents can simultaneously handle work from both Omni-Channel queues and queues using external routing."
            },
            "RoutingType": {
              "type": "string",
              "title": "Routing Type",
              "enum": [
                "QueueBased",
                "SkillsBased",
                null
              ],
              "enumNames": [
                "Queue Based",
                "Skills Based",
                null
              ],
              "readOnly": true,
              "description": "The type of Omni-Channel routing. Possible values are: QueueBased SkillsBased"
            },
            "RoutingModel": {
              "type": "string",
              "title": "Routing Model",
              "enum": [
                "LeastActive",
                "MostAvailable",
                "ExternalRouting",
                null
              ],
              "enumNames": [
                "Least Active",
                "Most Available",
                "External Routing",
                null
              ],
              "readOnly": true,
              "description": "Determines how incoming work items are routed to agents assigned to a service channel. Possible values are: ExternalRouting LeastActive MostAvailable"
            },
            "RoutingPriority": {
              "type": "integer",
              "title": "Routing Priority",
              "readOnly": true,
              "description": "The order in which work items from the queue that are associated with the routing configuration are routed to agents."
            },
            "AssignedDateTime": {
              "type": "string",
              "title": "Assign Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Indicates when the work item was assigned to an agent. This field is a calculated field."
            },
            "PreferredUserId": {
              "type": "string",
              "title": "User ID",
              "x-target": "User",
              "readOnly": true,
              "description": ""
            },
            "OriginalGroupId": {
              "type": "string",
              "title": "Group ID",
              "x-target": "Group",
              "readOnly": true,
              "description": ""
            },
            "SecondaryRoutingPriority": {
              "type": "integer",
              "title": "Secondary Routing Priority",
              "readOnly": true,
              "description": "Indicates the secondary routing priority."
            },
            "IsPreferredUserRequired": {
              "type": "boolean",
              "title": "Is Preferred User Required",
              "readOnly": true,
              "description": "Indicates whether a work item stays with the preferred user even when the user isn’t available. The default value is false. This field is available in API version 50.0 and later."
            },
            "AfterConversationActualTime": {
              "type": "integer",
              "title": "After Conversation Work Actual Time",
              "readOnly": true,
              "description": "The number of seconds an agent spent on After Conversation Work (ACW) after customer contact ended. This field is available in API version 52.0 and later."
            },
            "BotId": {
              "type": "string",
              "title": "Bot ID",
              "x-target": "BotDefinition",
              "readOnly": true,
              "description": ""
            },
            "IsInterruptible": {
              "type": "boolean",
              "title": "Is Interruptible",
              "readOnly": true,
              "description": "Indicates whether a work item consumes interruptible or primary capacity. The default value is false. Available in API version 57.0 and later when the Interruptible Capacity feature is enabled."
            },
            "AgentIntCapacityWhenDeclined": {
              "type": "number",
              "title": "Agent Interruptible Capacity when Declined",
              "readOnly": true,
              "description": ""
            },
            "AcwExtensionCount": {
              "type": "integer",
              "title": "After Conversation Work Extension Count",
              "readOnly": true,
              "description": "The number of times that an agent extended the After Conversation Work (ACW) timer. This field is available in API version 55.0 and later."
            },
            "AcwExtensionDuration": {
              "type": "integer",
              "title": "After Conversation Work Extension Duration",
              "readOnly": true,
              "description": "The length of time (in seconds) that the After Conversation Work (ACW) timer was extended each time that the agent extended the timer. This field is available in API version 55.0 and later.To find the total extension duration, multiply this field by AcwExtensionCount or use AfterConversationActualTime."
            },
            "PausedCapacityWeight": {
              "type": "number",
              "title": "Units of Capacity for Paused Work Items",
              "description": ""
            },
            "PausedCapacityPercentage": {
              "type": "string",
              "title": "Percentage of Capacity for Paused Work Items",
              "description": ""
            },
            "TransferRequesterId": {
              "type": "string",
              "title": "User ID",
              "x-target": "User",
              "description": ""
            },
            "BotType": {
              "type": "string",
              "title": "Bot Type",
              "enum": [
                "Bot",
                "InternalCopilot",
                "ExternalCopilot",
                null
              ],
              "enumNames": [
                "0",
                "1",
                "2",
                null
              ],
              "readOnly": true,
              "description": ""
            }
          }
        },
        "description": "[Core] Represents a work assignment that’s been routed to an agent.",
        "icon": "utility:standard_objects",
        "color": "#0070D2",
        "label": "Agent Work",
        "category": "Core"
      }
    },
    {
      "id": "EntityDefinition/BotDefinition",
      "type": "table",
      "position": {
        "x": -622.9226394620994,
        "y": 278.18687329459993
      },
      "data": {
        "Id": "EntityDefinition/BotDefinition",
        "schema": {
          "type": "object",
          "description": "[Agentforce] ",
          "properties": {
            "Id": {
              "type": "string",
              "title": "Bot ID",
              "readOnly": true,
              "description": "Globally unique string that identifies a record."
            },
            "DeveloperName": {
              "type": "string",
              "title": "Name",
              "readOnly": true,
              "description": ""
            },
            "MasterLabel": {
              "type": "string",
              "title": "Bot Definition Name",
              "readOnly": true,
              "description": ""
            },
            "LastModifiedDate": {
              "type": "string",
              "title": "Last Modified Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Date and time when a user last modified this record."
            },
            "BotUserId": {
              "type": "string",
              "title": "User ID",
              "x-target": "User",
              "readOnly": true,
              "description": ""
            },
            "Description": {
              "type": "string",
              "title": "Description",
              "readOnly": true,
              "description": ""
            },
            "Type": {
              "type": "string",
              "title": "Type",
              "enum": [
                "Bot",
                "InternalCopilot",
                "ExternalCopilot",
                null
              ],
              "enumNames": [
                "0",
                "1",
                "2",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "AgentType": {
              "type": "string",
              "title": "Type of Agent",
              "enum": [
                null
              ],
              "enumNames": [
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "AgentTemplate": {
              "type": "string",
              "title": "Template",
              "readOnly": true,
              "description": ""
            },
            "BotSource": {
              "type": "string",
              "title": "Type of Bot Source",
              "enum": [
                "None",
                "B2ASandboxBot",
                "B2AProdBot",
                null
              ],
              "enumNames": [
                "0",
                "1",
                "2",
                null
              ],
              "readOnly": true,
              "description": ""
            }
          }
        },
        "description": "[Agentforce] ",
        "icon": "utility:einstein",
        "color": "#9C27B0",
        "label": "Bot",
        "category": "Agentforce"
      }
    },
    {
      "id": "EntityDefinition/BotVersion",
      "type": "table",
      "position": {
        "x": -179.52315000666687,
        "y": 307.1808824800994
      },
      "data": {
        "Id": "EntityDefinition/BotVersion",
        "schema": {
          "type": "object",
          "description": "[Agentforce] ",
          "properties": {
            "Id": {
              "type": "string",
              "title": "Bot Version ID",
              "readOnly": true,
              "description": "Globally unique string that identifies a record."
            },
            "BotDefinitionId": {
              "type": "string",
              "title": "Bot ID",
              "x-target": "BotDefinition",
              "readOnly": true,
              "description": ""
            },
            "DeveloperName": {
              "type": "string",
              "title": "Object Name",
              "readOnly": true,
              "description": ""
            },
            "LastModifiedDate": {
              "type": "string",
              "title": "Last Modified Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Date and time when a user last modified this record."
            },
            "VersionNumber": {
              "type": "integer",
              "title": "Version Number",
              "description": ""
            },
            "Status": {
              "type": "string",
              "title": "Status",
              "enum": [
                "Active",
                "Inactive",
                null
              ],
              "enumNames": [
                "Active",
                "Inactive",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "CopilotPrimaryLanguage": {
              "type": "string",
              "title": "Agent Primary Language",
              "enum": [
                "en_US",
                "de",
                "es",
                "fr",
                "it",
                "ja",
                "sv",
                "ko",
                "zh_TW",
                "zh_CN",
                "pt_BR",
                "nl_NL",
                "da",
                "th",
                "fi",
                "ru",
                "es_MX",
                "no",
                "hu",
                "pl",
                "cs",
                "tr",
                "in",
                "ro",
                "vi",
                "uk",
                "iw",
                "el",
                "bg",
                "en_GB"
              ],
              "enumNames": [
                "English",
                "German",
                "Spanish",
                "French",
                "Italian",
                "Japanese",
                "Swedish",
                "Korean",
                "Chinese (Traditional)",
                "Chinese (Simplified)",
                "Portuguese (Brazil)",
                "Dutch",
                "Danish",
                "Thai",
                "Finnish",
                "Russian",
                "Spanish (Mexico)",
                "Norwegian",
                "Hungarian",
                "Polish",
                "Czech",
                "Turkish",
                "Indonesian",
                "Romanian",
                "Vietnamese",
                "Ukrainian",
                "Hebrew",
                "Greek",
                "Bulgarian",
                "English (UK)"
              ],
              "description": ""
            },
            "ToneType": {
              "type": "string",
              "title": "Tone Type",
              "enum": [
                "Casual",
                "Neutral",
                "Formal",
                null
              ],
              "enumNames": [
                "0",
                "1",
                "2",
                null
              ],
              "description": ""
            },
            "CopilotSecondaryLanguages": {
              "type": "string",
              "title": "Agent Secondary Languages",
              "description": ""
            }
          }
        },
        "description": "[Agentforce] ",
        "icon": "utility:einstein",
        "color": "#9C27B0",
        "label": "Bot Version",
        "category": "Agentforce"
      }
    },
    {
      "id": "EntityDefinition/ConversationDefinitionDialog",
      "type": "table",
      "position": {
        "x": 178.39300803729185,
        "y": 478.65080604721015
      },
      "data": {
        "Id": "EntityDefinition/ConversationDefinitionDialog",
        "schema": {
          "type": "object",
          "description": "[Core] ",
          "properties": {
            "Id": {
              "type": "string",
              "title": "Dialog ID",
              "readOnly": true,
              "description": "Globally unique string that identifies a record."
            },
            "ParentId": {
              "type": "string",
              "title": "Parent ID",
              "x-target": "BotVersion",
              "readOnly": true,
              "description": ""
            },
            "DeveloperName": {
              "type": "string",
              "title": "Object Name",
              "description": ""
            },
            "MasterLabel": {
              "type": "string",
              "title": "Label",
              "description": ""
            },
            "LastModifiedDate": {
              "type": "string",
              "title": "Last Modified Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Date and time when a user last modified this record."
            }
          }
        },
        "description": "[Core] ",
        "icon": "utility:standard_objects",
        "color": "#0070D2",
        "label": "Dialog",
        "category": "Core"
      }
    },
    {
      "id": "EntityDefinition/ConvDefDialogDailyMetric",
      "type": "table",
      "position": {
        "x": 1089.8604040511782,
        "y": 393.77702974088663
      },
      "data": {
        "Id": "EntityDefinition/ConvDefDialogDailyMetric",
        "schema": {
          "type": "object",
          "description": "[Core] ",
          "properties": {
            "Id": {
              "type": "string",
              "title": "Conversation Definition Dialog Daily Metric Id",
              "readOnly": true,
              "description": "Globally unique string that identifies a record."
            },
            "Name": {
              "type": "string",
              "title": "Name",
              "readOnly": true,
              "description": ""
            },
            "LastModifiedDate": {
              "type": "string",
              "title": "Last Modified Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Date and time when a user last modified this record."
            },
            "DialogDefinitionId": {
              "type": "string",
              "title": "Dialog ID",
              "x-target": "ConversationDefinitionDialog",
              "readOnly": true,
              "description": ""
            },
            "DialogDefinitionName": {
              "type": "string",
              "title": "Dialog Definition Name",
              "readOnly": true,
              "description": ""
            },
            "ConversationDefinitionId": {
              "type": "string",
              "title": "Conversation Definition ID",
              "x-target": "BotVersion",
              "readOnly": true,
              "description": ""
            },
            "BotDefinitionName": {
              "type": "string",
              "title": "Bot Definition Name",
              "readOnly": true,
              "description": ""
            },
            "MetricType": {
              "type": "string",
              "title": "Metric Type",
              "enum": [
                "Escalation",
                "Exception",
                "DialogOpened",
                "Confusion",
                "ChoiceSelected",
                "SessionsStarted",
                "ActionExecuted",
                "SessionsEnded",
                "NLPIntentCalled",
                "DialogCompleted",
                "Transferred",
                "ArticleChosen",
                "ArticleFeedbackSum",
                "ArticleFeedbackCount",
                "GoalCompleted",
                "SessionsEngaged",
                "ELUIntentCalled",
                "ELUBooleanExtracted",
                "ELUEntityCalled",
                "CancelDialog",
                "EngagedSessionCount",
                "CompletedGoalSessionCount",
                "FailedTransferSessionCount",
                "AllELUCalled",
                null
              ],
              "enumNames": [
                "Escalation",
                "Exception",
                "Dialog Opened",
                "Confusion",
                "Choice Selected",
                "Sessions Started",
                "Action Executed",
                "Sessions Ended",
                "NLP Intent Called",
                "Dialog Completed",
                "Transferred",
                "Article Chosen",
                "Article Feedback Sum",
                "Article Feedback Count",
                "Goal Completed",
                "Sessions Engaged",
                "ELU Intent Called",
                "ELU Boolean Extracted",
                "ELU Entity Called",
                "Cancel Dialog",
                "Engaged Session Count",
                "Completed Goal Session Count",
                "Failed Transfer Session Count",
                "All ELU Called",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "MetricDateTime": {
              "type": "string",
              "title": "Metric Date Time",
              "format": "date",
              "readOnly": true,
              "description": ""
            },
            "ChannelType": {
              "type": "string",
              "title": "Channel Type",
              "enum": [
                "Text",
                "Facebook",
                "Line",
                "GoogleHome",
                "Alexa",
                "Omega",
                "AppleBusinessChat",
                "WeChat",
                "WebChat",
                "WhatsApp",
                "Phone",
                "EmbeddedMessaging",
                "Voice",
                "Custom",
                "InternalCopilot",
                "VoiceIntegrationPilot",
                null
              ],
              "enumNames": [
                "Text",
                "Facebook",
                "Line",
                "Google Home",
                "Alexa",
                "Omega",
                "Apple Messages for Business",
                "WeChat",
                "Chat",
                "WhatsApp",
                "Phone",
                "Embedded Messaging",
                "Voice",
                "Custom",
                "Internal Copilot",
                "Voice Integration Pilot",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "Value": {
              "type": "integer",
              "title": "Value",
              "readOnly": true,
              "description": ""
            },
            "SessionTransferType": {
              "type": "string",
              "title": "Session Transfer Type",
              "enum": [
                "Bot",
                "Agent",
                null
              ],
              "enumNames": [
                "Bot",
                "Agent",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "IsSuccessful": {
              "type": "boolean",
              "title": "Is Successful",
              "readOnly": true,
              "description": ""
            },
            "SessionEndType": {
              "type": "string",
              "title": "Session End Type",
              "enum": [
                "EndedByEndUser",
                "Transferred",
                "SessionTimedOut",
                "Error",
                "Other",
                "Action",
                null
              ],
              "enumNames": [
                "Ended By End User",
                "Transferred",
                "Session Timed Out",
                "Error",
                "Other",
                "Action",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "StaticChoiceValue": {
              "type": "string",
              "title": "Static Choice Value",
              "readOnly": true,
              "description": ""
            },
            "Article": {
              "type": "string",
              "title": "Article",
              "readOnly": true,
              "description": ""
            },
            "ArticleName": {
              "type": "string",
              "title": "Article Name",
              "readOnly": true,
              "description": ""
            },
            "Language": {
              "type": "string",
              "title": "Language",
              "enum": [
                "en_US",
                "de",
                "es",
                "fr",
                "it",
                "ja",
                "sv",
                "ko",
                "zh_TW",
                "zh_CN",
                "pt_BR",
                "nl_NL",
                "da",
                "th",
                "fi",
                "ru",
                "es_MX",
                "no",
                "hu",
                "pl",
                "cs",
                "tr",
                "in",
                "ro",
                "vi",
                "uk",
                "iw",
                "el",
                "bg",
                "en_GB"
              ],
              "enumNames": [
                "English",
                "German",
                "Spanish",
                "French",
                "Italian",
                "Japanese",
                "Swedish",
                "Korean",
                "Chinese (Traditional)",
                "Chinese (Simplified)",
                "Portuguese (Brazil)",
                "Dutch",
                "Danish",
                "Thai",
                "Finnish",
                "Russian",
                "Spanish (Mexico)",
                "Norwegian",
                "Hungarian",
                "Polish",
                "Czech",
                "Turkish",
                "Indonesian",
                "Romanian",
                "Vietnamese",
                "Ukrainian",
                "Hebrew",
                "Greek",
                "Bulgarian",
                "English (UK)"
              ],
              "readOnly": true,
              "description": ""
            },
            "IntegrationType": {
              "type": "string",
              "title": "Integration Type",
              "enum": [
                "API",
                "Slack",
                "SCRT_V1",
                "SCRT_V2",
                null
              ],
              "enumNames": [
                "API",
                "SLACK",
                "2",
                "3",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "IntegrationName": {
              "type": "string",
              "title": "Integration Name",
              "readOnly": true,
              "description": ""
            },
            "GoalName": {
              "type": "string",
              "title": "Goal Name",
              "readOnly": true,
              "description": ""
            },
            "IntentLabel": {
              "type": "string",
              "title": "Intent Label",
              "readOnly": true,
              "description": ""
            },
            "ParentSessionKey": {
              "type": "string",
              "title": "Parent Session Key",
              "readOnly": true,
              "description": ""
            },
            "DialogEntryPoint": {
              "type": "string",
              "title": "Dialog Entry Point",
              "enum": [
                "User Navigation",
                "Rule Action",
                "Next Step",
                "Intent Detection",
                null
              ],
              "enumNames": [
                "User Navigation",
                "Rule Action",
                "Next Step",
                "Intent Detection",
                null
              ],
              "readOnly": true,
              "description": ""
            }
          }
        },
        "description": "[Core] ",
        "icon": "utility:standard_objects",
        "color": "#0070D2",
        "label": "Conversation Definition Dialog Daily Metric",
        "category": "Core"
      }
    },
    {
      "id": "EntityDefinition/ConversationDefinitionEventLog",
      "type": "table",
      "position": {
        "x": 971.9729659527774,
        "y": 193.75259350549945
      },
      "data": {
        "Id": "EntityDefinition/ConversationDefinitionEventLog",
        "schema": {
          "type": "object",
          "description": "[Shield] ",
          "properties": {
            "Id": {
              "type": "string",
              "title": "Conversation Definition Event Log Id",
              "readOnly": true,
              "description": "Globally unique string that identifies a record."
            },
            "LastModifiedDate": {
              "type": "string",
              "title": "Last Modified Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Date and time when a user last modified this record."
            },
            "ParentId": {
              "type": "string",
              "title": "Conversation Definition Session ID",
              "x-target": "ConversationDefinitionSession",
              "readOnly": true,
              "description": "Parent Record Reference"
            },
            "ConversationDefinitionId": {
              "type": "string",
              "title": "Conversation Definition ID",
              "x-target": "BotVersion",
              "readOnly": true,
              "description": ""
            },
            "DialogDefinitionId": {
              "type": "string",
              "title": "Dialog ID",
              "x-target": "ConversationDefinitionDialog",
              "readOnly": true,
              "description": ""
            },
            "LogType": {
              "type": "string",
              "title": "Event Log Type",
              "enum": [
                "System",
                "StartSession",
                "EndSession",
                "InputMessage",
                "IntentPrediction",
                "StartDialog",
                "EndDialog",
                "Step",
                "Error",
                "ContextSetup",
                "SkipStep",
                "EntityExtraction",
                "KnowledgeFeedback",
                "VariationChanged",
                "StaticChoiceSelected",
                "GoalAchieved",
                "ELUEntityDetection",
                "ELUIntentDetection",
                "EngagedSession",
                "RichMessage",
                "ELUBooleanExtraction",
                "CancelDialog",
                "InboundFile",
                "Disambiguation",
                "DisambiguationFeedback",
                "AllELUEvent",
                "PlannerActionOutput",
                "PlannerErrorEvent",
                "PlanTypeEvent",
                "DetectedIntent"
              ],
              "enumNames": [
                "System",
                "Start Session",
                "End Session",
                "Input Message",
                "Intent Prediction",
                "Start Dialog",
                "End Dialog",
                "Step",
                "Error",
                "Context Setup",
                "Skip Step",
                "Entity Extraction",
                "Article Answers",
                "Variation Changed",
                "Static Choice Selected",
                "Goal Achieved",
                "ELU Entity Detection",
                "ELU Intent Detection",
                "Engaged Session",
                "Rich Message",
                "ELU Boolean Extraction",
                "Cancel Dialog",
                "Inbound File",
                "Disambiguation",
                "Disambiguation Feedback",
                "All ELU Event",
                "Agent Action Output",
                "Planner Error",
                "Agent Plan",
                "Agent Intent Detected"
              ],
              "readOnly": true,
              "description": ""
            },
            "EventUuid": {
              "type": "string",
              "title": "Event UUID",
              "readOnly": true,
              "description": ""
            },
            "LogLevel": {
              "type": "string",
              "title": "Event Log Level",
              "enum": [
                "Debug",
                "Info",
                "Error",
                null
              ],
              "enumNames": [
                "Debug",
                "Info",
                "Error",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "PreviousEventLogUuid": {
              "type": "string",
              "title": "Previous Event Log UUID",
              "readOnly": true,
              "description": ""
            },
            "EventTimestamp": {
              "type": "string",
              "title": "Event Timestamp",
              "readOnly": true,
              "description": ""
            },
            "EventDateTime": {
              "type": "string",
              "title": "Event Datetime",
              "format": "date-time",
              "readOnly": true,
              "description": ""
            },
            "EventLabel": {
              "type": "string",
              "title": "Event Label",
              "readOnly": true,
              "description": ""
            },
            "EventTargetType": {
              "type": "string",
              "title": "Event Target Type",
              "enum": [
                "StandardConversationVariable",
                "ConversationVariable",
                "ContextVariable",
                "Apex",
                "Flow",
                "StandardInvocableAction",
                "ConversationDefinitionDialog",
                "RecordLookup",
                "MlIntent",
                "BotDefinition",
                "Queue",
                "ExternalService",
                "QuickAction",
                "API",
                null
              ],
              "enumNames": [
                "Standard Conversation Variable",
                "Conversation Variable",
                "Context Variable",
                "Apex",
                "Flow",
                "Standard Action",
                "Dialog",
                "Object Search",
                "Intent",
                "Bot",
                "Queue",
                "External Service",
                "12",
                "13",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "EventTarget": {
              "type": "string",
              "title": "Event Target",
              "enum": [
                "summarizeFlow",
                "massUpdateAccountForecast",
                "activateOrderAction",
                "activateSessionPermSet",
                "activationSchema",
                "addCartItem",
                "addOrderItemSummarySubmit",
                "addOrderToCart",
                "addRecentOrderToCart",
                "addScreenPop",
                "addSkillRequirements",
                "pardotAddToListMembership",
                "addWorkPlans",
                "addWorkSteps",
                "adjustOrderItemSummariesPreview",
                "adjustOrderItemSummariesSubmit",
                "AiCopilot__LanguageChat",
                "_AmbiguousInput",
                "_AmbiguousTargets",
                "_AnswerInput",
                "answerQuestionsWithSalesforceDocumentation",
                "_AnswerResults",
                "apex",
                "apexRest",
                "api",
                "applyCaseClassificationRecommendations",
                "applyCredit",
                "invocableApplyLeadAssignmentRules",
                "archiveKnowledgeArticles",
                "slackArchiveChannel"
              ],
              "enumNames": [
                "__MISSING LABEL__ PropertyFile - val summarizeFlow not found in section InvocableActionType",
                "Account Forecast Mass Update",
                "Activate Order",
                "Activate Session-Based Permission Set",
                "Activation Schema",
                "Add Cart Item",
                "Add Order Item Summary",
                "Add Order To Cart",
                "Add Recent Order to Cart",
                "Add Screen Pop",
                "Add Skill Requirements",
                "Add to Pardot Marketing List",
                "Add Work Plans",
                "Add Work Steps",
                "Adjust Order Item Summaries Preview",
                "Adjust Order Item Summaries Submit",
                null,
                "Ambiguous Input",
                "Ambiguous Targets",
                "Answer Input",
                "Answer Questions with Salesforce Documentation",
                "Answer Results",
                "Apex",
                "Apex REST",
                "API",
                "Apply Case Classification Recommendations",
                "Apply Credit",
                "Apply Lead Assignment Rules",
                "Archive online knowledge articles",
                "Archive Slack Channel"
              ],
              "readOnly": true,
              "description": ""
            },
            "StepType": {
              "type": "string",
              "title": "Step Type",
              "enum": [
                "Redirect",
                "Call",
                "Invocation",
                "CollectVariable",
                "SetVariable",
                "UnsetVariable",
                "Message",
                "Wait",
                "RecordLookup",
                "Transfer",
                "EndChat",
                "Condition",
                "RichMessage",
                "CancelDialog",
                "CompleteDialog",
                null
              ],
              "enumNames": [
                "Redirect",
                "Call",
                "Invocation",
                "Question",
                "Set Variable",
                "Clear Variable",
                "Message",
                "Wait",
                "Object Search",
                "Transfer",
                "End Chat",
                "Condition",
                "Rich Message",
                "Cancel Dialog",
                "Complete Dialog",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "PreviousEventLogId": {
              "type": "string",
              "title": "Previous Conversation Definition Event Log ID",
              "x-target": "ConversationDefinitionEventLog",
              "readOnly": true,
              "description": ""
            },
            "ChannelType": {
              "type": "string",
              "title": "Channel Type",
              "enum": [
                "Text",
                "Facebook",
                "Line",
                "GoogleHome",
                "Alexa",
                "Omega",
                "AppleBusinessChat",
                "WeChat",
                "WebChat",
                "WhatsApp",
                "Phone",
                "EmbeddedMessaging",
                "Voice",
                "Custom",
                "InternalCopilot",
                "VoiceIntegrationPilot",
                null
              ],
              "enumNames": [
                "Text",
                "Facebook",
                "Line",
                "Google Home",
                "Alexa",
                "Omega",
                "Apple Messages for Business",
                "WeChat",
                "Chat",
                "WhatsApp",
                "Phone",
                "Embedded Messaging",
                "Voice",
                "Custom",
                "Internal Copilot",
                "Voice Integration Pilot",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "Language": {
              "type": "string",
              "title": "Language",
              "enum": [
                "en_US",
                "de",
                "es",
                "fr",
                "it",
                "ja",
                "sv",
                "ko",
                "zh_TW",
                "zh_CN",
                "pt_BR",
                "nl_NL",
                "da",
                "th",
                "fi",
                "ru",
                "es_MX",
                "no",
                "hu",
                "pl",
                "cs",
                "tr",
                "in",
                "ro",
                "vi",
                "uk",
                "iw",
                "el",
                "bg",
                "en_GB"
              ],
              "enumNames": [
                "English",
                "German",
                "Spanish",
                "French",
                "Italian",
                "Japanese",
                "Swedish",
                "Korean",
                "Chinese (Traditional)",
                "Chinese (Simplified)",
                "Portuguese (Brazil)",
                "Dutch",
                "Danish",
                "Thai",
                "Finnish",
                "Russian",
                "Spanish (Mexico)",
                "Norwegian",
                "Hungarian",
                "Polish",
                "Czech",
                "Turkish",
                "Indonesian",
                "Romanian",
                "Vietnamese",
                "Ukrainian",
                "Hebrew",
                "Greek",
                "Bulgarian",
                "English (UK)"
              ],
              "readOnly": true,
              "description": ""
            },
            "ConversationTurn": {
              "type": "string",
              "title": "Conversation Turn",
              "readOnly": true,
              "description": ""
            },
            "EventDetails": {
              "type": "string",
              "title": "Event Details",
              "readOnly": true,
              "description": ""
            },
            "Duration": {
              "type": "integer",
              "title": "Event Duration",
              "readOnly": true,
              "description": ""
            },
            "User": {
              "type": "string",
              "title": "User",
              "readOnly": true,
              "description": ""
            },
            "Action": {
              "type": "string",
              "title": "Agent Action",
              "readOnly": true,
              "description": ""
            },
            "Planner": {
              "type": "string",
              "title": "Planner",
              "readOnly": true,
              "description": ""
            },
            "NumTokens": {
              "type": "integer",
              "title": "Number of Tokens",
              "readOnly": true,
              "description": ""
            },
            "IsSuccessful": {
              "type": "boolean",
              "title": "Is Successful",
              "readOnly": true,
              "description": ""
            }
          }
        },
        "description": "[Shield] ",
        "icon": "custom:custom73",
        "color": "#2196F3",
        "label": "Conversation Definition Event Log",
        "category": "Shield"
      }
    },
    {
      "id": "EntityDefinition/ConvDefDialogHourlyMetric",
      "type": "table",
      "position": {
        "x": 1498.5282615460633,
        "y": 602.6739716585105
      },
      "data": {
        "Id": "EntityDefinition/ConvDefDialogHourlyMetric",
        "schema": {
          "type": "object",
          "description": "[Core] ",
          "properties": {
            "Id": {
              "type": "string",
              "title": "Conversation Definition Dialog Hourly Metric Id",
              "readOnly": true,
              "description": "Globally unique string that identifies a record."
            },
            "Name": {
              "type": "string",
              "title": "Name",
              "readOnly": true,
              "description": ""
            },
            "LastModifiedDate": {
              "type": "string",
              "title": "Last Modified Date",
              "format": "date-time",
              "readOnly": true,
              "description": "Date and time when a user last modified this record."
            },
            "ParentId": {
              "type": "string",
              "title": "Conversation Definition Dialog Daily Metric ID",
              "x-target": "ConvDefDialogDailyMetric",
              "readOnly": true,
              "description": "Parent Record Reference"
            },
            "DialogDefinitionId": {
              "type": "string",
              "title": "Dialog ID",
              "x-target": "ConversationDefinitionDialog",
              "readOnly": true,
              "description": ""
            },
            "DialogDefinitionName": {
              "type": "string",
              "title": "Dialog Definition Name",
              "readOnly": true,
              "description": ""
            },
            "ConversationDefinitionId": {
              "type": "string",
              "title": "Conversation Definition ID",
              "x-target": "BotVersion",
              "readOnly": true,
              "description": ""
            },
            "BotDefinitionName": {
              "type": "string",
              "title": "Bot Definition Name",
              "readOnly": true,
              "description": ""
            },
            "MetricType": {
              "type": "string",
              "title": "Metric Type",
              "enum": [
                "Escalation",
                "Exception",
                "DialogOpened",
                "Confusion",
                "ChoiceSelected",
                "SessionsStarted",
                "ActionExecuted",
                "SessionsEnded",
                "NLPIntentCalled",
                "DialogCompleted",
                "Transferred",
                "ArticleChosen",
                "ArticleFeedbackSum",
                "ArticleFeedbackCount",
                "GoalCompleted",
                "SessionsEngaged",
                "ELUIntentCalled",
                "ELUBooleanExtracted",
                "ELUEntityCalled",
                "CancelDialog",
                "EngagedSessionCount",
                "CompletedGoalSessionCount",
                "FailedTransferSessionCount",
                "AllELUCalled",
                null
              ],
              "enumNames": [
                "Escalation",
                "Exception",
                "Dialog Opened",
                "Confusion",
                "Choice Selected",
                "Sessions Started",
                "Action Executed",
                "Sessions Ended",
                "NLP Intent Called",
                "Dialog Completed",
                "Transferred",
                "Article Chosen",
                "Article Feedback Sum",
                "Article Feedback Count",
                "Goal Completed",
                "Sessions Engaged",
                "ELU Intent Called",
                "ELU Boolean Extracted",
                "ELU Entity Called",
                "Cancel Dialog",
                "Engaged Session Count",
                "Completed Goal Session Count",
                "Failed Transfer Session Count",
                "All ELU Called",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "MetricDateTime": {
              "type": "string",
              "title": "Metric Date Time",
              "format": "date-time",
              "readOnly": true,
              "description": ""
            },
            "ChannelType": {
              "type": "string",
              "title": "Channel Type",
              "enum": [
                "Text",
                "Facebook",
                "Line",
                "GoogleHome",
                "Alexa",
                "Omega",
                "AppleBusinessChat",
                "WeChat",
                "WebChat",
                "WhatsApp",
                "Phone",
                "EmbeddedMessaging",
                "Voice",
                "Custom",
                "InternalCopilot",
                "VoiceIntegrationPilot",
                null
              ],
              "enumNames": [
                "Text",
                "Facebook",
                "Line",
                "Google Home",
                "Alexa",
                "Omega",
                "Apple Messages for Business",
                "WeChat",
                "Chat",
                "WhatsApp",
                "Phone",
                "Embedded Messaging",
                "Voice",
                "Custom",
                "Internal Copilot",
                "Voice Integration Pilot",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "Value": {
              "type": "integer",
              "title": "Value",
              "readOnly": true,
              "description": ""
            },
            "SessionTransferType": {
              "type": "string",
              "title": "Session Transfer Type",
              "enum": [
                "Bot",
                "Agent",
                null
              ],
              "enumNames": [
                "Bot",
                "Agent",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "IsSuccessful": {
              "type": "boolean",
              "title": "Is Successful",
              "readOnly": true,
              "description": ""
            },
            "SessionEndType": {
              "type": "string",
              "title": "Session End Type",
              "enum": [
                "EndedByEndUser",
                "Transferred",
                "SessionTimedOut",
                "Error",
                "Other",
                "Action",
                null
              ],
              "enumNames": [
                "Ended By End User",
                "Transferred",
                "Session Timed Out",
                "Error",
                "Other",
                "Action",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "StaticChoiceValue": {
              "type": "string",
              "title": "Static Choice Value",
              "readOnly": true,
              "description": ""
            },
            "Article": {
              "type": "string",
              "title": "Article",
              "readOnly": true,
              "description": ""
            },
            "ArticleName": {
              "type": "string",
              "title": "Article Name",
              "readOnly": true,
              "description": ""
            },
            "Language": {
              "type": "string",
              "title": "Language",
              "enum": [
                "en_US",
                "de",
                "es",
                "fr",
                "it",
                "ja",
                "sv",
                "ko",
                "zh_TW",
                "zh_CN",
                "pt_BR",
                "nl_NL",
                "da",
                "th",
                "fi",
                "ru",
                "es_MX",
                "no",
                "hu",
                "pl",
                "cs",
                "tr",
                "in",
                "ro",
                "vi",
                "uk",
                "iw",
                "el",
                "bg",
                "en_GB"
              ],
              "enumNames": [
                "English",
                "German",
                "Spanish",
                "French",
                "Italian",
                "Japanese",
                "Swedish",
                "Korean",
                "Chinese (Traditional)",
                "Chinese (Simplified)",
                "Portuguese (Brazil)",
                "Dutch",
                "Danish",
                "Thai",
                "Finnish",
                "Russian",
                "Spanish (Mexico)",
                "Norwegian",
                "Hungarian",
                "Polish",
                "Czech",
                "Turkish",
                "Indonesian",
                "Romanian",
                "Vietnamese",
                "Ukrainian",
                "Hebrew",
                "Greek",
                "Bulgarian",
                "English (UK)"
              ],
              "readOnly": true,
              "description": ""
            },
            "IntegrationType": {
              "type": "string",
              "title": "Integration Type",
              "enum": [
                "API",
                "Slack",
                "SCRT_V1",
                "SCRT_V2",
                null
              ],
              "enumNames": [
                "API",
                "SLACK",
                "2",
                "3",
                null
              ],
              "readOnly": true,
              "description": ""
            },
            "IntegrationName": {
              "type": "string",
              "title": "Integration Name",
              "readOnly": true,
              "description": ""
            },
            "GoalName": {
              "type": "string",
              "title": "Goal Name",
              "readOnly": true,
              "description": ""
            },
            "IntentLabel": {
              "type": "string",
              "title": "Intent Label",
              "readOnly": true,
              "description": ""
            },
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                "Danish",
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                "Finnish",
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                "Spanish (Mexico)",
                "Norwegian",
                "Hungarian",
                "Polish",
                "Czech",
                "Turkish",
                "Indonesian",
                "Romanian",
                "Vietnamese",
                "Ukrainian",
                "Hebrew",
                "Greek",
                "Bulgarian",
                "English (UK)"
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              "title": "Can Escalate",
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