diff --git a/src/SUMMARY.md b/src/SUMMARY.md index ee2b0cfd6..fc82aea31 100644 --- a/src/SUMMARY.md +++ b/src/SUMMARY.md @@ -356,6 +356,10 @@ Staff - [Hotfix Procedure](en/wizden-staff/maintainer/hotfix-procedure.md) - [Triage Procedure](en/wizden-staff/maintainer/triage-procedure.md) - [Release Procedure](en/wizden-staff/release-procedure.md) +- [Moderator](en/wizden-staff/moderator.md) + - [New Moderator Guide](en/wizden-staff/moderator/new-mod-guide.md) + - [Punishments](en/wizden-staff/moderator/punishments.md) + - [Discord Appeals](en/wizden-staff/moderator/appeals.md) - [Space Wizards Role Hierarchy](en/wizden-staff/space-wizards-role-hierarchy.md) - [Space Wizards Maintainer List](en/wizden-staff/space-wizards-maintainer-list.md) - [Staff Policy](en/wizden-staff/staff-policy.md) diff --git a/src/en/wizden-staff/moderator.md b/src/en/wizden-staff/moderator.md new file mode 100644 index 000000000..585757c9b --- /dev/null +++ b/src/en/wizden-staff/moderator.md @@ -0,0 +1,3 @@ +# Moderator + +This section contains information on moderating in the official Space Station 14 Discord server and Wizards Den servers hosted by Space Wizards. These policies do not apply to other servers, and may be waived in exceptional circumstances. \ No newline at end of file diff --git a/src/en/wizden-staff/moderator/appeals.md b/src/en/wizden-staff/moderator/appeals.md new file mode 100644 index 000000000..b1660cff5 --- /dev/null +++ b/src/en/wizden-staff/moderator/appeals.md @@ -0,0 +1,30 @@ +# Appeals + +Users who have been banned may appeal their ban on the forums. Appeals will be reviewed by the moderation team and a decision will be made on whether to lift the ban or not. + +Any member of the moderator group may handle a ban appeal, but appeals that had their events that transpired in russian channels should be handeled by russian moderators. + +Any moderator handling a ban appeal may hold a vote in the appropriate discourse catagory to get opinions from other moderators. + +# Appeal process + +This is the process for handling an appeal. + +1. Review the appeal, deny the appeal if it fits *any* of the following criteria: + - Appeal is clearly the output of an LLM such as ChatGPT. + - "Troll appeal" or very low effort appeal that does not address the ban. + - Appeal is made in bad faith, such as a user appealing multiple times for the + - The appeal is incomprehensible + - The appeal is for a different server other than WizDen. +2. Review the user's case history using `!listcases ` command. +3. Review the events that led to the ban, including any evidence provided by the user. +4. Collect information +5. At the moderator's discretion, they may hold a vote to get a team consensus. +6. Make a decision on the appeal. +7. Post a response to the appeal, which must include: + - The decision on the appeal. + - The reasoning for the decision. + - The facts relied on for the outcome. + - If another appeal is made + - If applicable, when the player is able to reappeal. +8. Implement the outcome diff --git a/src/en/wizden-staff/moderator/new-mod-guide.md b/src/en/wizden-staff/moderator/new-mod-guide.md new file mode 100644 index 000000000..582a54ece --- /dev/null +++ b/src/en/wizden-staff/moderator/new-mod-guide.md @@ -0,0 +1,59 @@ +# New moderator Guide + +This document will attempt to explain the basics of being a moderator for Space Station 14. + +# Getting started +Welcome to the moderation team! As a moderator, you play a crucial role in maintaining a positive and welcoming environment for our community. This guide will help you get started with your new moderation powers and tooling. + +There are various commands and things to learn. This guide will cover the basics, but feel free to ask any questions in the [General Moderation Channel](https://discord.com/channels/310555209753690112/1027317842804219984) if you need any help! + +Every moderator was new once, and we understand that it can be confusing at first. + +# Commands + +Moderators have access to a variety of commands to help them moderate the server, including: +-`!ban `: Bans a user from the server, will also send a message to them via DM from the bot, unless they do not accept DMs from non friends. + + +- `!unban `: Unbans a user from the server, This command should only be used if the person had an accepted ban appeal on the forums. + + +- `!warn `: Issues a warning to a user, this will send them a DM from the bot with the reason for the warning, if a user obtains five warnings, they get kicked from the discord, upon having 10 points, the user gets banned from the discord. + + +- `!kick `: Kicks a user from the server, the user may rejoin at any time. + + +- `!mute