[Ask for Help]: ted@expensify.com testing YAML templates #2
Description
Affected Primary Email Address
Concierge Chat
https://www.expensify.com/concierge/#/chat/15803777
Affected Policy IDs
No response
Affected Report IDs
No response
What is the customer trying to do?
Ted is trying to sleep but cannot
What is the expected outcome?
When he goes to bed, he should sleep.
What is the actual outcome?
He does not sleep
Do they see an error message?
No, just scrolls Tiktok endlessly
Platform
Mobile iOS
Relevant log output
79ea9a39bb3405e0-LAX 2023-02-24 19:28:06 804 schthu@mailbox.org Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '12424063' inputID: '4255140791891797482' matchingWord: 'fuck'
79f1bfa048fb86ab-SJC 2023-02-25 16:16:59 031 jamie@lordlines.net [mobile] Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '10407920' inputID: '1773285754206554531' matchingWord: 'shit'
79fcad748c572072-IAD 2023-02-27 00:06:58 152 jerry.ward@viscosityna.com Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '5786870' inputID: '6892057376241824741' matchingWord: 'Fuck'
79fcb10f08233925-IAD 2023-02-27 00:09:25 871 jerry.ward@viscosityna.com Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '5786870' inputID: '2528804863219007103' matchingWord: 'shit'
7a024412da502792-SEA 2023-02-27 16:23:36 381 nnlmallofusprogram@public.govdelivery.com Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '10125796' inputID: '3159521089282483843' matchingWord: 'Bullshit'
7a031cac7bff2d14-IAD 2023-02-27 18:51:28 345 salviconsultingfirm@gmail.com Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '14587277' inputID: '8806114632896110721' matchingWord: 'Fucking'
7a0ed0066df027ec-LAX 2023-03-01 04:56:17 825 wendy.wright@chunker.com [mobile] Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '13696440' inputID: '46944770644506895' matchingWord: 'bullshit'
7a0fe3d85da3c71d-SEA 2023-03-01 08:04:35 339 trent@corelinepipes.com Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '10127266' inputID: '3055243774795483403' matchingWord: 'BULLSHIT'
7a0ff58ef9b29c4c-IAD 2023-03-01 08:16:40 942 dkenney@districtphysicaltherapy.com Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '5995577' inputID: '4974605072264311875' matchingWord: 'Fuck'
7a0fffa49fd69c4c-IAD 2023-03-01 08:23:33 987 dkenney@districtphysicaltherapy.com Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '5995577' inputID: '32489141929281917' matchingWord: 'Fuck'
7a14a888f9df633e-SJC 2023-03-01 21:57:55 012 carl.eschbach@firmm.io Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '13314402' inputID: '8587268117404953343' matchingWord: 'shit'
7a18043c9a2d6be1-LAX 2023-03-02 07:44:48 583 sandra@jewelpaymentech.com Expensify\ChatBot\ChatBot - Chat contained word from Never List, escalating to Manifesto tier ~~ chatID: '4999826' inputID: '160570072401621633' matchingWord: 'tit'
7a1a61be6cdbec13-SEA 2023-03-02 14:38:09 778 damian.cataldo@netnatives.co.ukAdditional Notes
N/A
Customer GitHub Issues
https://github.com/Expensify/Expensify/issues/263778
ZingTree
https://zingtree.com/host.php?tree_id=113537224&start_node=150
StackOverflow
https://stackoverflowteams.com/c/expensify/questions/15675
Other: Slack, Google, ExpensifyHelp/Community
No response
I tried reproducing in a test account
No - I have explained why below
Confirm why you created this GH issue
Other - I have explained why below
Explanation
I just need to sleep.
Is this GitHub sufficient?
- Information in the GitHub - All necessary/relevant information is included in the GH. The reviewer (Concierge Team member) does not need to reference the chat to gather additional information to resolve the customer issue.
- Outlining the problem - You have outlined the problem and provided all of the relevant information to solve it. You answered all of the questions under 'Outline the Problem.'
- Evidence of research - You linked all relevant resources, Slack convos, GHs, StackOverflows, ZingTree Nodes, and Community articles, but based on the complexity of the customer issue, the GH still needed to be created.
- Completing the conversation before/after asking for help - You've answered all of the customer's questions (not related to the customer issue outlined in the GH)