🪦 UX Review: 2.28 Verify that real-world users can successfully use your work

[jenstrickland]

THIS IS NOT A PROPOSAL!

Continue discussion with a due date of November 1, 2025.

Revised

2.28 Verify that real-world users can successfully use your work

Run usability tests to determine if the impact of the project can be further iterated to reduce friction points.

Success Criterion: Usability testing
Incorporate usability testing into product cycles and routinely measure the impact of these tests for future releases.

Previous

I no longer have access to the previous document. Earlier version: https://w3c.github.io/sustainableweb-wsg/#display-any-variables-that-have-a-negative-impact-on-your-project

Discussion

Restructure

• This feels very similar to 2,27 - could they be merged?
• Measurement??
• Cross over to 2.25 here - how do we verify? We look at analytics, we do evaluations, we do usability testing.
• That covers this and also 2.25 IMO.
• Combine 2.24, 2.27, and 2.28 - Iterative Design Feedback - Rationale: Form a new guideline on iterative validation and continuous improvement driven by user and stakeholder feedback. https: / / github.com/ w3c/ sustainableweb- wsg/ issues/ 64
• Agree with Mike. This could be merged and potentially pushed to product level

Comments

• Agree that this can fit under 2.27, as usability testing is a way to ensure features provide max value for impact

Google sheet of feedback

[jenstrickland]

Please see this issue, w3c/sustainableweb-wsg#64, with input from @mgifford and @thorstenjonas on consolidating.

[systemstree]

I agree @jenstrickland. This is very similar to w3c/sustainableweb-wsg#64. Also, we need a clarity on the statement: "measure the impact of these tests for future releases". What does impact mean here?

[awright1979-alt]

I agree @jenstrickland. This is very similar to #64. Also, we need a clarity on the statement: "measure the impact of these tests for future releases". What does impact mean here?

I was taking this to mean the positive effect of the tests. So what difference has the outcome of the tests driven in the product?

[jenstrickland]

Including an issue raised by @airbr that is worth reviewing as we review 2.28.

[jenstrickland]

Subsumed by 2.27. cc @TzviyaSiegman @AlexDawsonUK to validate before closing.