Azure · wsilveiranz · Feb 26, 2026 · Feb 26, 2026 · Feb 26, 2026
diff --git a/docs/logic-apps-agent-in-a-day/04_servicenow_dev_sandbox.md b/docs/logic-apps-agent-in-a-day/04_servicenow_dev_sandbox.md
@@ -19,51 +19,32 @@ A ServiceNow environment will be required to enable our integration to create an
 
     ![ServiceNow ID Signup](./images/02_01_signup_servicenow_id.png "Signup")
 
-1. You will receive an Email Verification Code:
+1. You will receive a verification email:
 
     ![Email Verification Code](./images/02_02_email_verificaiton_code.png "Verify your account")
 
 1. Navigate to the developer portal: 
 
      https://developer.servicenow.com/dev.do
 
-    (if prompted, sign in using the account created above)
+    If prompted, sign in using the account created above. You may receive an email from ServiceNow with a one time verification code. Multi-factor authentication is not required for this lab. You may skip that step.
 
-1. Request a Developer Instance
+1. When prompted to tune your experience, you can select "No, I need a guided experience." You do not have to specifify job responsibilities. Agree to terms of use and click on Finish Setup
 
-    ![Request Developer Instance](./images/02_03_request_developer_instance.png)
-
-1. Click the Start Building link:
-
-    ![Start building](./images/02_04_start_building.png)
-
-## Configure OAuth Authentication 
-We will need to configure an OAuth API endpoint to enable our logic apps to authenticate to our ServiceNow instance
+1. Request a Developer Instance, by clicking on the Request Instance button in the upper right hand corner.
+      ![Request Developer Instance](./images/02_03_request_developer_instance_a.png)
 
-1. Navigate to the `OAuth -> Inbound Integrations` section
-    - Using the top navigation menu
-      - Select `All`
-      - Enter `OAuth` in the search box
-      - Select `Inbound Integrations`
+1. Select the latest ServiceNow release.
 
-      ![Menu OAuth Inbound Integrations](./images/02_05_menu_inbound_integrations.png "menu oauth inbound integrations")
-
-1. Select `New Integration`
-
-    ![New Integration](./images/02_06_inbound_integrations_new_integration.png "new integration")
+    ![Request Developer Instance](./images/02_03_request_developer_instance.png)
 
+1. Your instance will now get created, this step may take 5-10 minutes. You should receive an email when it is completed and your browser should re-direct to the following screen. Capture the following information in notepad: Dev Instance Name, Username, Password.
+    ![Request Developer Instance](./images/02_04_DevInstanceDetails.png)
+
 
-1. Select `OAuth - Authorization code grant`
-
-    ![Create OAuth Authorization Grant](./images/02_07_create_oauth_authorization_grant.png "create oauth api endpoint")
+1. Click the Start Building link:
 
-1. Configure the OAuth API endpoint as follows:
-    - **Name:** `logic-apps-client`
-    - **Redirect URL:** https://logic-apis-northcentralus.consent.azure-apim.net/redirect
-
-       (**note:** your redirect URL will depend on the region you are deployment your Azure Logic Apps Instance. If you deployed to a different region, you will need to update your **Redirect URL:  https://logic-apis-{azure-region}.consent.azure-apim.net/redirect**)
-     - Click `Submit`
+    ![Start building](./images/02_04_start_building.png)
 
-    ![Configure OAuth API Endpoint](./images/02_08_oauth_authorization_code_grant_config.png "configure oauth api endpoint")
+1. Your ServiceNow instance has now been setup, and you may proceed to the next module.
 
-1. Save the `Client ID`, `Client Secret` and the `Instance Name` created in this module for later steps when configuring the Logic Apps connection to ServiceNow
diff --git a/docs/logic-apps-agent-in-a-day/08_create_tool_servicenow_create_incident.md b/docs/logic-apps-agent-in-a-day/08_create_tool_servicenow_create_incident.md
@@ -82,53 +82,30 @@ In this module we will create a stateful workflow to create a ServiceNow inciden
 
     - Configure the Connection:
         - **Connection Name:** `connServiceNowDev`
-        - **Authentication Type:** `Use Oauth2`
-        - **Instance Name:**  [obtained from Module 2]
+        - **Authentication Type:** `Basic Authentication`
+        - **Instance Name:**  [obtained from Module 4]
             - example: `devXXXXXX` 
             - can also be found in the URL of your developer instance https://[instance name].service-now.com
-    - **ClientId:**  [obtained from Module 2 - ]
-            - example: 924168e8304a2210cc58c3f34c9b62f3
-        - Click `Sign in` 
+    - **Username:**  [obtained from Module 4 - ]
+            - example: admin
+    - **Password:**  [obtained from Module 4 - ]
+        - Click `Create new` 
 
         ![Configure ServiceNow Connection](./images//08_09_servicenow_connection_configuration.png)
 
-    - **NOTE** you **may** receive the following error. 
-
-        ![ServiceNow Connection Error - Invalid Redirect URI](./images/08_10_servicenow_connection_error_invalid_redirect_uri.png "servicenow connection error invalid redirect uri")
-
-        If you receive this error you will need to:
-        - Copy the URL into a text editor
-        - note the `redirect_uri` parameter in the query string  
-            - redirect_uri=https%3a%2f%2flogic-apis-canadacentral.consent.azure-apim.net%2fredirect
-        - convert the URL Encoded ASCII characters back as follows
-            - Replace %3a with :
-            - Replace %2f with /
-        - in the above example we would have resolved to https://logic-apis-canadacentral.consent.azure-apim.net/redirect 
-
-            - Update the Application Registration entry created in the [Module 4 - Prerequisites - ServiceNow setup](04_servicenow_dev_sandbox.md).
-        Add the Redirect URL
-
-        ![ServiceNow Connection Error - Invalid Redirect URI](./images/08_10_servicenow_connection_error_invalid_redirect_uri.png "servicenow connection error invalid redirect uri")
-
-    - Close the browser popup window
-
-    - Click the `Sign In` button  again 
-
-        **Note** please check for errors in the upper right hand corner of your browser. Some browsers may block popups.
-
-        ![ServiceNow Connection - Sign In](./images/08_11_servicenow_connection_sign_in_after_error.png "service now connection sign in")
-
-1. Click `Allow` granting Logic Apps permission to connect to your ServiceNow instance 
-
-    ![Service Now Grant Permissions](./images/08_12_servicenow_connection_all_permissions.png "service now grant permissions")
-
 1. Configure the List Records Action as follows
     - **Record Type:** `Group`
     - **Advanced Parameters** (click `Show all`)
     - **Query:** `name=@{triggerBody()?['AssignmentGroup']}`
 
     ![ServiceNow List Action Configuration](./images/08_14_servicenow_list_records_configuraiton.png "servicenow list records configuration")
 
+
+    **Note:** ServiceNow has two types of Groups that are available in this dropdown. Unfortunately, the ordering in the dropdown is non-deterministic. To ensure that you have the right Group selected, click on the Code view tab and ensure that 'sys_usr_group' is selected. If you see one that references CMDB, you have the wrong instance and should select the other value from the dropdown.
+
+    ![List Groups troubleshooting](./images/08_13_servicenow_list_records_troubleshooting.png)
+
+
 1. Add a new action
 
 1. Select the `ServiceNow - Create Record` action

diff --git a/...logic-apps-agent-in-a-day/13_add_tool_servicenow_close_incident_to_agentloop.md b/...logic-apps-agent-in-a-day/13_add_tool_servicenow_close_incident_to_agentloop.md
@@ -32,7 +32,7 @@ In this module we will take the ServiceNow Close Incident workflow and add it as
     - **Workflow Name** - `tool-ServiceNow-CloseIncident`
     - Click **Show all**
 
-    ![Configure Call Workflow](./images/11_06_configure_call_workflow.png "configure call workflow")
+    ![Configure Call Workflow](./images/13_10_configure_call_workflow_parameters.png "configure call workflow")
 
 1. Configure the Tool action
     - Rename the tool to `Close Service Now Incident`

diff --git a/docs/logic-apps-agent-in-a-day/images/02_02_email_verificaiton_code.png b/docs/logic-apps-agent-in-a-day/images/02_02_email_verificaiton_code.png
diff --git a/docs/logic-apps-agent-in-a-day/images/02_03_request_developer_instance_a.png b/docs/logic-apps-agent-in-a-day/images/02_03_request_developer_instance_a.png
diff --git a/docs/logic-apps-agent-in-a-day/images/02_04_DevInstanceDetails.png b/docs/logic-apps-agent-in-a-day/images/02_04_DevInstanceDetails.png
diff --git a/.../logic-apps-agent-in-a-day/images/08_09_servicenow_connection_configuration.png b/.../logic-apps-agent-in-a-day/images/08_09_servicenow_connection_configuration.png
diff --git a/...ic-apps-agent-in-a-day/images/08_13_servicenow_list_records_troubleshooting.png b/...ic-apps-agent-in-a-day/images/08_13_servicenow_list_records_troubleshooting.png
diff --git a/docs/logic-apps-agent-in-a-day/images/11_12_prompt_response_incident_created_2.png b/docs/logic-apps-agent-in-a-day/images/11_12_prompt_response_incident_created_2.png
diff --git a/docs/logic-apps-agent-in-a-day/images/13_12_prompt_response_incident_created.png b/docs/logic-apps-agent-in-a-day/images/13_12_prompt_response_incident_created.png
diff --git a/docs/logic-apps-agent-in-a-day/resources/Agent in a Day - Operational Runbook.docx b/docs/logic-apps-agent-in-a-day/resources/Agent in a Day - Operational Runbook.docx