11. Common Issues

My layout is messed up/windows are overlapping/there are scrollbars visible for the Genie interface

There was a minor change in how some GUI elements were rendered that resulted in a change in vertical space available for windows. You will need to adjust your saved layouts and resave them to fix this.

My title bars are squished, my icons are tiny, or my mapper labels seem mis-aligned

This is a common issue for 4k monitors. The easiest way to fix this is to set the compatibility mode.

1. Right click the Genie 4 executable.
2. Click on Properties.
3. Click on Compatibility tab.
4. Click Change high DPI settings.
5. Check the Override High DPI scaling Behavior.
6. Select System (Enhanced).
7. Click the Okay button.
8. Close and reopen Genie, if you had any instance(s) open.

My icon(s) are missing

Check to make sure you have icons in the Icons folder in your Genie 4 folder. If you are missing these icons, download the most recent version of Genie 4 and copy over just the Icons folder.

Very unusual output from the game

Symptoms of this include:

• Missing much of text from the game, such as room descriptions, directions missing in "Obvious paths" and "Obvious exits"
• Inventory / Containers all showing up in the game window

This is caused by the game sending a lot of extra information when you first connect. To fix this you should do the following.

1. Login to the game on the character having the problem, using Wrayth
2. Backup all of your settings
3. Set all of your settings to local
4. EXIT the game
5. Re-login with Genie

I can't connect to lich

If you have never used Lich before, you must install that first before using it with Genie 4. Please refer to the Lich discord for current installation instructions and support.

If you have Lich installed and were previously able to connect to it through another front end, refer to the Lich Connect instructions for connecting with Genie.

Missing window that shows active spells

Create a new window named "Active Spells". Genie 4 will route spell information to that window.

I'm getting an error window or Genie keeps crashing

This can be caused by many things, but the most common culprits are:

Something is wrong in your scripts
If you keep getting error messages after launching certain scripts, the issue is most likely within your script.

You are trying to auto log files to One Drive
In Genie, go to File > Open User Data Directory. This will open a file window where you config, log, and script files are saved. If this folder path includes "OneDrive", it means Genie is trying to save files to OneDrive and is failing. You need to remove/unlink OneDrive, or remove sync from your Genie 4 folder.

Maps are no longer syncing with TortoiseSVN

We no longer use TortoiseSVN to update Maps. Follow the new instructions here.

Genie keeps timing me out for being idle

You can set your user timeout with the below commands, replacing "30" with however many seconds you want.

#config usertimeout 30
#save config

To completely prevent Genie from logging you out due to inactivity, set this to "0". For more configuration settings, see the #config section.

Skills keep disappearing from my Experience window

If this is happening, you are most likely encountering a conflict between the EXP Tracker plugin and Lich. To fix this, type the following:

,e UserVars.track_exp = false