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Slack Support App

Slack Support App is a Node.js application designed to assist with support and channel management within your Slack workspace. The app provides interactive options to handle support requests, channel modifications, and feedback submissions efficiently.

Features

• Interactive Buttons: Users can interact with buttons to:
  • Submit feedback or suggestions.
  • Request support.
  • Add, update, or delete channels.
• Modals for Input: Opens modals for users to input their requests.
• Support Channel Integration: Routes all support tickets to a specified channel.
• Simple Setup: Easy to configure.

Setup and Installation

Prerequisites

• Node.js: Ensure you have Node.js (version 14 or higher) installed.
• Slack App: You can create the Slack app using the provided manifest.json file:
  • Go to your Slack workspace's app management page.
  • Select "Create New App" and choose the "From manifest" option.
  • Paste the contents of manifest.json to automatically configure the app.

The app requires certain credentials and configurations to be set in a .env file. Create a .env file in the root directory with the following structure:

# Slack credentials
SLACK_BOT_TOKEN=xoxb-...         # Your Slack bot token
SLACK_APP_TOKEN=xapp-...         # Your Slack app token
SLACK_SIGNING_SECRET=...         # Your Slack signing secret

# Support channel configuration
SUPPORT_CHANNEL_ID=...           # The ID of the channel where tickets will be routed

Installation

1. Download the repository.

2. Install dependencies:

npm install

Running the app

Start the app in Socket Mode:

node index.js

Invite the app to a Slack channel and mention it to trigger the app:

@your-app-name

The App will log "⚡️ App is running in socket mode!" when successfully started.

Usage

1. Mention the App in Slack:
   • The App responds with interactive buttons for feedback, support, or channel management.
2. Interact with the Modals:
   • Each action opens a modal for user input.
3. Receive Tickets in the Support Channel:
   • All tickets are routed to the channel specified in SUPPORT_CHANNEL_ID.

Project Structure

app/
├── .env                 # Environment variables
├── index.js             # App logic
├── manifest.json        # Slack app configuration
├── package.json         # Dependencies and scripts

Contribution

Contributions are welcome! Feel free to open issues or submit pull requests.