E-Commerce-Customer-Support-Automation

An n8n based chatbot to provide automated customer support at Facebook Page (E-Commerce)

Description

Customer Support & Order Automation with n8n

This project demonstrates how to automate customer support and order management for an e-commerce workflow using n8n. It integrates product and billing spreadsheets with Facebook Messenger and via the Facebook Graph API.

---

Features

• Automated replies to customer queries about price, stock, specifications, and usage
• Order placement automatically logged into a Bills spreadsheet
• Compact one-line JSON output for API requests (HTTP Request node friendly)

Screenshots

After this the order is placed in the excel sheet of named 'Bills'.

Tech Stack

• n8n (Workflow automation tool)
• Facebook Graph API
• Excel/Google Sheets (for Products and Bills)
• JSON / Webhooks

---

Project Structure

• Products.xlsx → Stores product details (Name, Price, Stock, Specs, Usage, Other Details)
• Bills.xlsx → Stores order details (Customer, Phone, Address, Ordered Product, Total Bill, Notes)
• n8n Workflows → Automations for queries, order capture, and notifications

---

⚙️ Setup Instructions

1. Clone this repository:

   git clone https://github.com/your-username/n8n-customer-support.git
   cd E-Commerce-Customer-Support-Automation

2. Open n8n and then open the file Messanger_bot.json.
3. Add all the credentials as required to run the workflow.