Runbook - Template

[AntonANekrasov]

Please check the Runbook template and let me know your comments

[BenGWeeks]

I need more context on what this is.

[BenGWeeks]

Please review this @claude.

The aim is to define a document template that Operators can use to be able to support solutions the team has delivered. So it would cover the technical solution design, logical architecture, known resolutions (e.g. Troubleshooting), backing up, branching strategy, deploying updates, risks, issues, ALM etc. Basically, the "go to" document for someone who received a bug in the helpdesk and needs to work out how to fix and deploy the update.

FYI @AntonANekrasov

[claude]

Claude finished @BenGWeeks's task —— View job

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Reviewing Runbook Template

Todo List:

• Attempt to read and analyze the runbook template file
• Review content against stated requirements
• Provide comprehensive feedback and recommendations

Issue Found

I cannot locate the file Apendix.asciidoc that should contain the runbook template. The file doesn't exist on the current branch.

Possible causes:

1. Fork PR: This PR appears to be from a fork (main -> main structure). Claude Code currently only works with PRs from branches in the main repository for security reasons.
2. File not pushed: The file may not have been properly committed/pushed to the branch.
3. Filename issue: There might be a typo in the filename (should it be Appendix.asciidoc?).

Recommendations

For the PR author (@AntonANekrasov):

• Please ensure the runbook template file is committed and pushed to your branch
• Consider fixing the filename from Apendix.asciidoc to Appendix.asciidoc
• If this is from a fork, you may need to create the PR from a branch within the main repository

For the maintainer (@BenGWeeks):

• Please verify the file exists in the PR changes
• If this is a fork PR, manual review may be required as Claude Code has limited access to fork content

Once the file is accessible, I can provide a comprehensive review covering:

• ✅ Technical solution design coverage
• ✅ Logical architecture documentation
• ✅ Troubleshooting and known resolutions
• ✅ Backup procedures
• ✅ Branching strategy
• ✅ Deployment processes
• ✅ Risk and issue management
• ✅ ALM integration
• ✅ Usability for helpdesk operators

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[BenGWeeks]

@claude he created the branch on his own repo (although "main" by the looks of it):

https://github.com/AntonANekrasov/T-Minus-15/tree/main

[claude]

Claude finished @BenGWeeks's task —— View job

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Reviewing Runbook Template

Todo List:

• Attempt to read the runbook template file from the fork
• Analyze existing repository structure and patterns
• Review content against Ben's specified requirements
• Provide comprehensive feedback and recommendations

Analysis Complete

I was unable to access the Apendix.asciidoc file directly since it exists only in @AntonANekrasov's fork. However, I analyzed the existing T-Minus-15 repository structure and documentation patterns to provide comprehensive feedback on what the runbook template should contain.

Review Feedback

Based on Ben's requirements for a "go to" document for helpdesk operators who need to fix and deploy updates, and examining the existing documentation patterns in this repository, here are my recommendations:

Critical Missing Elements (Based on Ben's Requirements)

The runbook template should include these essential sections:

1. 🏗️ Technical Solution Design

   • Architecture overview with diagrams
   • System components and dependencies
   • Data flow and integration points
   • Technology stack and versions

2. 🗺️ Logical Architecture

   • Infrastructure topology
   • Network configuration and security zones
   • Database schemas and connections
   • API endpoints and authentication

3. 🔧 Troubleshooting & Known Resolutions

   • Common error scenarios with step-by-step fixes
   • Log file locations and key error patterns
   • Performance issues and resolution steps
   • Contact escalation matrix

4. 💾 Backup & Recovery Procedures

   • Backup schedules and retention policies
   • Recovery procedures (RTO/RPO targets)
   • Database restore processes
   • Configuration backup locations

5. 🔀 Branching Strategy

   • Git workflow (main/develop/feature branches)
   • Code review requirements
   • Merge policies and approval gates
   • Hotfix procedures

6. 🚀 Deployment Processes

   • Environment promotion workflow
   • Deployment scripts and commands
   • Rollback procedures
   • Post-deployment validation steps

7. ⚠️ Risk Management

   • Known risks and mitigation strategies
   • Change impact assessment
   • Downtime windows and blackout periods
   • Business continuity plans

8. 🐛 Issue Management

   • Incident response procedures
   • Severity levels and SLA definitions
   • Communication protocols
   • Post-incident review process

9. 🔄 Application Lifecycle Management (ALM)

   • CI/CD pipeline overview
   • Build and test automation
   • Release management processes
   • Configuration management

Recommended Structure (Following Repository Patterns)

Looking at existing appendices like epic-metadata.adoc, the runbook should use:

== Solution Runbook Template

.Operational Runbook Template for T-Minus-15 Solutions
[.xsmall-table, width=100%, cols="20%,40%,40%"]
|===
3+| SOLUTION RUNBOOK

| *Field* | *Guidance* | *Example*

3+| *Solution Overview*
| *Solution Name* | ... | ...
| *Version* | ... | ...
// etc.
|===

Specific Recommendations

1. 📁 File Naming: Change Apendix.asciidoc to Appendix.asciidoc (fix typo)

2. 📋 Integration: Add to book.adoc:

   [appendix]
   include::appendices/solution-runbook-template.adoc[]

3. 🎯 Target Audience: Focus on helpdesk operators - use clear, step-by-step instructions with minimal technical jargon

4. 🔗 Cross-References: Include links to specific troubleshooting wikis (like the Troubleshooting example Ben mentioned)

5. 📏 Consistent Format: Follow the detailed metadata table format used in existing appendices

6. 🔍 Searchability: Use clear section headers and consistent terminology for easy navigation during incident response

Next Steps

1. Fix the filename from Apendix.asciidoc to Appendix.asciidoc
2. Structure the content using the comprehensive table format shown above
3. Include all 9 critical sections outlined in my feedback
4. Test with actual helpdesk scenarios to ensure practical usability
5. Add to the main book via the book.adoc include directive

This template will serve as the definitive operational reference for supporting T-Minus-15 delivered solutions.

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Job run: https://github.com/BenGWeeks/T-Minus-15/actions/runs/15689445982