feat: Add lifecycle event tracking to live chat schema #2056
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- Added sessionID field to link multiple events per session - Enhanced status field with enum values (INITIATED, ACCEPTED, COMPLETED, MISSED) - Added timestamp fields: initiatedAt, acceptedAt, completedAt - Added notifiedAgents array for agent attribution - Added completedBy enum to track who ended the session - Added transcriptURL for external transcript storage Enables agent performance analytics as per BRANDCON-1420 Fixes adobe#2055
anandphatak
reviewed
Oct 29, 2025
...nts/fieldgroups/experience-event/events/engaged-with-representative-in-concierge.schema.json
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…reaking changes - Changed xdm:status to use meta:enum only (non-breaking) - Kept enum constraint on xdm:completedBy (new field, safe to enforce) - Addresses review comment about breaking existing data ingestion flows
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Enables agent performance analytics as per BRANDCON-1420
Fixes #2055
Please link to the issue # #2055