feat: add multi-language (i18n) support with EN, ES, FR, DE translations

index.ts

@@ -15,3 +15,6 @@ export * from './src/types.js'
 
 // Re-export events
 export * from './src/events/index.js'
+
+// Re-export i18n support
+export { t, setLocale, getLocale } from './src/support/i18n.js'

providers/escalated_provider.ts

@@ -1,5 +1,6 @@
 import type { ApplicationService } from '@adonisjs/core/types'
 import type { EscalatedConfig } from '../src/types.js'
+import { setLocale } from '../src/support/i18n.js'
 
 export default class EscalatedProvider {
   constructor(protected app: ApplicationService) {}
@@ -74,6 +75,11 @@ export default class EscalatedProvider {
 
       // Store config globally for services that cannot inject the container
       ;(globalThis as any).__escalated_config = config
+
+      // Set locale from config if available
+      if (config.locale) {
+        setLocale(config.locale)
+      }
     } catch {
       // Config may not be available yet during testing
       ;(globalThis as any).__escalated_config = {}

resources/lang/de/messages.json

@@ -0,0 +1,84 @@
+{
+  "ticket": {
+    "reply_sent": "Antwort gesendet.",
+    "note_added": "Notiz hinzugef\u00fcgt.",
+    "assigned": "Ticket zugewiesen.",
+    "status_updated": "Status aktualisiert.",
+    "priority_updated": "Priorit\u00e4t aktualisiert.",
+    "tags_updated": "Tags aktualisiert.",
+    "department_updated": "Abteilung aktualisiert.",
+    "macro_applied": "Makro \":name\" angewendet.",
+    "unfollowed": "Ticket nicht mehr verfolgt.",
+    "following": "Ticket wird verfolgt.",
+    "note_pinned": "Notiz angepinnt.",
+    "note_unpinned": "Notiz losgel\u00f6st.",
+    "pin_notes_only": "Nur interne Notizen k\u00f6nnen angepinnt werden.",
+    "updated": "Ticket aktualisiert.",
+    "created": "Ticket erfolgreich erstellt.",
+    "closed": "Ticket geschlossen.",
+    "reopened": "Ticket wieder ge\u00f6ffnet.",
+    "customer_close_forbidden": "Kunden k\u00f6nnen Tickets nicht schlie\u00dfen."
+  },
+  "guest": {
+    "created": "Ticket erstellt. Speichern Sie diesen Link, um den Status Ihres Tickets zu \u00fcberpr\u00fcfen.",
+    "reply_sent": "Antwort gesendet.",
+    "ticket_closed": "Dieses Ticket ist geschlossen."
+  },
+  "bulk": {
+    "updated": ":count Ticket(s) aktualisiert."
+  },
+  "rating": {
+    "thank_you": "Vielen Dank f\u00fcr Ihr Feedback!",
+    "only_resolved_closed": "Sie k\u00f6nnen nur gel\u00f6ste oder geschlossene Tickets bewerten.",
+    "already_rated": "Dieses Ticket wurde bereits bewertet."
+  },
+  "admin": {
+    "department_created": "Abteilung erstellt.",
+    "department_updated": "Abteilung aktualisiert.",
+    "department_deleted": "Abteilung gel\u00f6scht.",
+    "sla_policy_created": "SLA-Richtlinie erstellt.",
+    "sla_policy_updated": "SLA-Richtlinie aktualisiert.",
+    "sla_policy_deleted": "SLA-Richtlinie gel\u00f6scht.",
+    "rule_created": "Regel erstellt.",
+    "rule_updated": "Regel aktualisiert.",
+    "rule_deleted": "Regel gel\u00f6scht.",
+    "canned_response_created": "Vorgefertigte Antwort erstellt.",
+    "canned_response_updated": "Vorgefertigte Antwort aktualisiert.",
+    "canned_response_deleted": "Vorgefertigte Antwort gel\u00f6scht.",
+    "macro_created": "Makro erstellt.",
+    "macro_updated": "Makro aktualisiert.",
+    "macro_deleted": "Makro gel\u00f6scht.",
+    "tag_created": "Tag erstellt.",
+    "tag_updated": "Tag aktualisiert.",
+    "tag_deleted": "Tag gel\u00f6scht.",
+    "settings_updated": "Einstellungen aktualisiert."
+  },
+  "middleware": {
+    "not_admin": "Sie sind nicht als Support-Administrator autorisiert.",
+    "not_agent": "Sie sind nicht als Support-Agent autorisiert."
+  },
+  "inbound": {
+    "disabled": "Eingehende E-Mail ist deaktiviert.",
+    "invalid_signature": "Ung\u00fcltige Signatur.",
+    "processing_failed": "Verarbeitung fehlgeschlagen."
+  },
+  "labels": {
+    "status": {
+      "open": "Offen",
+      "in_progress": "In Bearbeitung",
+      "waiting_on_customer": "Warten auf Kunde",
+      "waiting_on_agent": "Warten auf Agent",
+      "escalated": "Eskaliert",
+      "resolved": "Gel\u00f6st",
+      "closed": "Geschlossen",
+      "reopened": "Wieder ge\u00f6ffnet"
+    },
+    "priority": {
+      "low": "Niedrig",
+      "medium": "Mittel",
+      "high": "Hoch",
+      "urgent": "Dringend",
+      "critical": "Kritisch"
+    }
+  }
+}

resources/lang/en/messages.json

@@ -0,0 +1,84 @@
+{
+  "ticket": {
+    "reply_sent": "Reply sent.",
+    "note_added": "Note added.",
+    "assigned": "Ticket assigned.",
+    "status_updated": "Status updated.",
+    "priority_updated": "Priority updated.",
+    "tags_updated": "Tags updated.",
+    "department_updated": "Department updated.",
+    "macro_applied": "Macro \":name\" applied.",
+    "unfollowed": "Unfollowed ticket.",
+    "following": "Following ticket.",
+    "note_pinned": "Note pinned.",
+    "note_unpinned": "Note unpinned.",
+    "pin_notes_only": "Only internal notes can be pinned.",
+    "updated": "Ticket updated.",
+    "created": "Ticket created successfully.",
+    "closed": "Ticket closed.",
+    "reopened": "Ticket reopened.",
+    "customer_close_forbidden": "Customers cannot close tickets."
+  },
+  "guest": {
+    "created": "Ticket created. Save this link to check your ticket status.",
+    "reply_sent": "Reply sent.",
+    "ticket_closed": "This ticket is closed."
+  },
+  "bulk": {
+    "updated": ":count ticket(s) updated."
+  },
+  "rating": {
+    "thank_you": "Thank you for your feedback!",
+    "only_resolved_closed": "You can only rate resolved or closed tickets.",
+    "already_rated": "This ticket has already been rated."
+  },
+  "admin": {
+    "department_created": "Department created.",
+    "department_updated": "Department updated.",
+    "department_deleted": "Department deleted.",
+    "sla_policy_created": "SLA Policy created.",
+    "sla_policy_updated": "SLA Policy updated.",
+    "sla_policy_deleted": "SLA Policy deleted.",
+    "rule_created": "Rule created.",
+    "rule_updated": "Rule updated.",
+    "rule_deleted": "Rule deleted.",
+    "canned_response_created": "Canned response created.",
+    "canned_response_updated": "Canned response updated.",
+    "canned_response_deleted": "Canned response deleted.",
+    "macro_created": "Macro created.",
+    "macro_updated": "Macro updated.",
+    "macro_deleted": "Macro deleted.",
+    "tag_created": "Tag created.",
+    "tag_updated": "Tag updated.",
+    "tag_deleted": "Tag deleted.",
+    "settings_updated": "Settings updated."
+  },
+  "middleware": {
+    "not_admin": "You are not authorized as a support administrator.",
+    "not_agent": "You are not authorized as a support agent."
+  },
+  "inbound": {
+    "disabled": "Inbound email is disabled.",
+    "invalid_signature": "Invalid signature.",
+    "processing_failed": "Processing failed."
+  },
+  "labels": {
+    "status": {
+      "open": "Open",
+      "in_progress": "In Progress",
+      "waiting_on_customer": "Waiting on Customer",
+      "waiting_on_agent": "Waiting on Agent",
+      "escalated": "Escalated",
+      "resolved": "Resolved",
+      "closed": "Closed",
+      "reopened": "Reopened"
+    },
+    "priority": {
+      "low": "Low",
+      "medium": "Medium",
+      "high": "High",
+      "urgent": "Urgent",
+      "critical": "Critical"
+    }
+  }
+}

resources/lang/es/messages.json

@@ -0,0 +1,84 @@
+{
+  "ticket": {
+    "reply_sent": "Respuesta enviada.",
+    "note_added": "Nota agregada.",
+    "assigned": "Ticket asignado.",
+    "status_updated": "Estado actualizado.",
+    "priority_updated": "Prioridad actualizada.",
+    "tags_updated": "Etiquetas actualizadas.",
+    "department_updated": "Departamento actualizado.",
+    "macro_applied": "Macro \":name\" aplicada.",
+    "unfollowed": "Dejaste de seguir el ticket.",
+    "following": "Siguiendo el ticket.",
+    "note_pinned": "Nota fijada.",
+    "note_unpinned": "Nota desfijada.",
+    "pin_notes_only": "Solo las notas internas pueden ser fijadas.",
+    "updated": "Ticket actualizado.",
+    "created": "Ticket creado exitosamente.",
+    "closed": "Ticket cerrado.",
+    "reopened": "Ticket reabierto.",
+    "customer_close_forbidden": "Los clientes no pueden cerrar tickets."
+  },
+  "guest": {
+    "created": "Ticket creado. Guarde este enlace para consultar el estado de su ticket.",
+    "reply_sent": "Respuesta enviada.",
+    "ticket_closed": "Este ticket est\u00e1 cerrado."
+  },
+  "bulk": {
+    "updated": ":count ticket(s) actualizado(s)."
+  },
+  "rating": {
+    "thank_you": "\u00a1Gracias por sus comentarios!",
+    "only_resolved_closed": "Solo puede calificar tickets resueltos o cerrados.",
+    "already_rated": "Este ticket ya ha sido calificado."
+  },
+  "admin": {
+    "department_created": "Departamento creado.",
+    "department_updated": "Departamento actualizado.",
+    "department_deleted": "Departamento eliminado.",
+    "sla_policy_created": "Pol\u00edtica SLA creada.",
+    "sla_policy_updated": "Pol\u00edtica SLA actualizada.",
+    "sla_policy_deleted": "Pol\u00edtica SLA eliminada.",
+    "rule_created": "Regla creada.",
+    "rule_updated": "Regla actualizada.",
+    "rule_deleted": "Regla eliminada.",
+    "canned_response_created": "Respuesta predefinida creada.",
+    "canned_response_updated": "Respuesta predefinida actualizada.",
+    "canned_response_deleted": "Respuesta predefinida eliminada.",
+    "macro_created": "Macro creada.",
+    "macro_updated": "Macro actualizada.",
+    "macro_deleted": "Macro eliminada.",
+    "tag_created": "Etiqueta creada.",
+    "tag_updated": "Etiqueta actualizada.",
+    "tag_deleted": "Etiqueta eliminada.",
+    "settings_updated": "Configuraci\u00f3n actualizada."
+  },
+  "middleware": {
+    "not_admin": "No est\u00e1 autorizado como administrador de soporte.",
+    "not_agent": "No est\u00e1 autorizado como agente de soporte."
+  },
+  "inbound": {
+    "disabled": "El correo entrante est\u00e1 deshabilitado.",
+    "invalid_signature": "Firma inv\u00e1lida.",
+    "processing_failed": "El procesamiento fall\u00f3."
+  },
+  "labels": {
+    "status": {
+      "open": "Abierto",
+      "in_progress": "En Progreso",
+      "waiting_on_customer": "Esperando al Cliente",
+      "waiting_on_agent": "Esperando al Agente",
+      "escalated": "Escalado",
+      "resolved": "Resuelto",
+      "closed": "Cerrado",
+      "reopened": "Reabierto"
+    },
+    "priority": {
+      "low": "Baja",
+      "medium": "Media",
+      "high": "Alta",
+      "urgent": "Urgente",
+      "critical": "Cr\u00edtica"
+    }
+  }
+}

resources/lang/fr/messages.json

@@ -0,0 +1,84 @@
+{
+  "ticket": {
+    "reply_sent": "R\u00e9ponse envoy\u00e9e.",
+    "note_added": "Note ajout\u00e9e.",
+    "assigned": "Ticket assign\u00e9.",
+    "status_updated": "Statut mis \u00e0 jour.",
+    "priority_updated": "Priorit\u00e9 mise \u00e0 jour.",
+    "tags_updated": "\u00c9tiquettes mises \u00e0 jour.",
+    "department_updated": "D\u00e9partement mis \u00e0 jour.",
+    "macro_applied": "Macro \u00ab :name \u00bb appliqu\u00e9e.",
+    "unfollowed": "Ticket d\u00e9sabonn\u00e9.",
+    "following": "Ticket suivi.",
+    "note_pinned": "Note \u00e9pingl\u00e9e.",
+    "note_unpinned": "Note d\u00e9s\u00e9pingl\u00e9e.",
+    "pin_notes_only": "Seules les notes internes peuvent \u00eatre \u00e9pingl\u00e9es.",
+    "updated": "Ticket mis \u00e0 jour.",
+    "created": "Ticket cr\u00e9\u00e9 avec succ\u00e8s.",
+    "closed": "Ticket ferm\u00e9.",
+    "reopened": "Ticket rouvert.",
+    "customer_close_forbidden": "Les clients ne peuvent pas fermer les tickets."
+  },
+  "guest": {
+    "created": "Ticket cr\u00e9\u00e9. Enregistrez ce lien pour suivre l'\u00e9tat de votre ticket.",
+    "reply_sent": "R\u00e9ponse envoy\u00e9e.",
+    "ticket_closed": "Ce ticket est ferm\u00e9."
+  },
+  "bulk": {
+    "updated": ":count ticket(s) mis \u00e0 jour."
+  },
+  "rating": {
+    "thank_you": "Merci pour votre retour !",
+    "only_resolved_closed": "Vous ne pouvez \u00e9valuer que les tickets r\u00e9solus ou ferm\u00e9s.",
+    "already_rated": "Ce ticket a d\u00e9j\u00e0 \u00e9t\u00e9 \u00e9valu\u00e9."
+  },
+  "admin": {
+    "department_created": "D\u00e9partement cr\u00e9\u00e9.",
+    "department_updated": "D\u00e9partement mis \u00e0 jour.",
+    "department_deleted": "D\u00e9partement supprim\u00e9.",
+    "sla_policy_created": "Politique SLA cr\u00e9\u00e9e.",
+    "sla_policy_updated": "Politique SLA mise \u00e0 jour.",
+    "sla_policy_deleted": "Politique SLA supprim\u00e9e.",
+    "rule_created": "R\u00e8gle cr\u00e9\u00e9e.",
+    "rule_updated": "R\u00e8gle mise \u00e0 jour.",
+    "rule_deleted": "R\u00e8gle supprim\u00e9e.",
+    "canned_response_created": "R\u00e9ponse pr\u00e9d\u00e9finie cr\u00e9\u00e9e.",
+    "canned_response_updated": "R\u00e9ponse pr\u00e9d\u00e9finie mise \u00e0 jour.",
+    "canned_response_deleted": "R\u00e9ponse pr\u00e9d\u00e9finie supprim\u00e9e.",
+    "macro_created": "Macro cr\u00e9\u00e9e.",
+    "macro_updated": "Macro mise \u00e0 jour.",
+    "macro_deleted": "Macro supprim\u00e9e.",
+    "tag_created": "\u00c9tiquette cr\u00e9\u00e9e.",
+    "tag_updated": "\u00c9tiquette mise \u00e0 jour.",
+    "tag_deleted": "\u00c9tiquette supprim\u00e9e.",
+    "settings_updated": "Param\u00e8tres mis \u00e0 jour."
+  },
+  "middleware": {
+    "not_admin": "Vous n'\u00eates pas autoris\u00e9 en tant qu'administrateur du support.",
+    "not_agent": "Vous n'\u00eates pas autoris\u00e9 en tant qu'agent de support."
+  },
+  "inbound": {
+    "disabled": "L'e-mail entrant est d\u00e9sactiv\u00e9.",
+    "invalid_signature": "Signature invalide.",
+    "processing_failed": "Le traitement a \u00e9chou\u00e9."
+  },
+  "labels": {
+    "status": {
+      "open": "Ouvert",
+      "in_progress": "En cours",
+      "waiting_on_customer": "En attente du client",
+      "waiting_on_agent": "En attente de l'agent",
+      "escalated": "Escalad\u00e9",
+      "resolved": "R\u00e9solu",
+      "closed": "Ferm\u00e9",
+      "reopened": "Rouvert"
+    },
+    "priority": {
+      "low": "Basse",
+      "medium": "Moyenne",
+      "high": "\u00c9lev\u00e9e",
+      "urgent": "Urgente",
+      "critical": "Critique"
+    }
+  }
+}

src/controllers/admin_canned_responses_controller.ts

@@ -1,5 +1,6 @@
 import type { HttpContext } from '@adonisjs/core/http'
 import CannedResponse from '../models/canned_response.js'
+import { t } from '../support/i18n.js'
 
 export default class AdminCannedResponsesController {
   async index({ inertia }: HttpContext) {
@@ -18,7 +19,7 @@ export default class AdminCannedResponsesController {
       createdBy: auth.user!.id,
     })
 
-    session.flash('success', 'Canned response created.')
+    session.flash('success', t('admin.canned_response_created'))
     return response.redirect().back()
   }
 
@@ -34,14 +35,14 @@ export default class AdminCannedResponsesController {
     })
     await cannedResponse.save()
 
-    session.flash('success', 'Canned response updated.')
+    session.flash('success', t('admin.canned_response_updated'))
     return response.redirect().back()
   }
 
   async destroy({ params, response, session }: HttpContext) {
     const cannedResponse = await CannedResponse.findOrFail(params.cannedResponse || params.id)
     await cannedResponse.delete()
-    session.flash('success', 'Canned response deleted.')
+    session.flash('success', t('admin.canned_response_deleted'))
     return response.redirect().back()
   }
 }