Monroe Johnson Portfolio

🚀 Salesforce Developer & AI Consultant | 18+ Years Enterprise Solutions

I'm a multilingual US citizen and freelance Salesforce Developer with extensive global experience delivering enterprise-grade solutions. I bridge traditional CRM with cutting-edge AI technology to drive operational excellence for Fortune 500 companies.

💼 What I Do

• Owner @ Fenix Creation Studio LLC - Serving 2,100+ clients globally since 2007
• AI & CRM Consultant - Specializing in Marketing & Automation
• Salesforce Subject Matter Expert - Enterprise implementations across Americas, Europe, Africa, and Asia-Pacific

🌍 Global Impact

• 📊 2,100+ clients served with scheduling solutions, AI automation, and CRM implementations
• 💰 $2M+ project value delivered across Fortune 500 companies
• 📈 40% average ROI increase for client engagement and revenue
• 👥 2,200+ users supported in enterprise deployments

🏆 Featured Clients

Johnson & Johnson • Pfizer • Verizon • Sony BMG • Hewlett Packard • Department of Veterans Affairs • Arizona State University • Americorps

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🛠️ Tech Stack

☁️ Salesforce Ecosystem

Sales Cloud • Service Cloud • Marketing Cloud • Lightning Web Components • Apex • Visualforce • Einstein AI • Platform Shield • CPQ • MuleSoft

🤖 AI & Machine Learning

OpenAI GPT-4 • Anthropic Claude • ChatGPT Integration • AI Chatbots • Voice Cloning • AI Translation • Stable Diffusion • PyTorch

💻 Development & Integration

REST/SOAP APIs • JavaScript • Python • React • Node.js • HTML5/CSS3 • SQL • MongoDB • Git • DevOps

🗄️ Databases & Cloud

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🌟 Recent Projects

🔥 AI-Powered CRM Solutions (2019-Present)

• Integrated LLMs (GPT-4, Claude) into chatbot solutions for 2,100+ clients
• Implemented OpenAI API & Stable Diffusion for AI-generated marketing content
• Impact: 40% increase in client engagement and revenue

🛡️ Platform Encryption Shield - Synovus (2018)

• Implemented Salesforce Platform Encryption Shield for 2,200+ users
• Designed robust Disaster Recovery protocols with OKTA SSO integration
• Impact: Enhanced compliance and prevented potential security breaches

☁️ Marketing Cloud Migration - Affordable Care (2019)

• Secured Salesforce instance during cyberattack, preventing $2M+ losses
• Enhanced Marketing Cloud with Journey Builder workflows
• Impact: 20% improvement in CRM efficiency

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🌍 Languages

• 🇺🇸 English (Native)
• 🇪🇸 Spanish (Expert)
• 🇧🇷 Portuguese (Proficient)
• 🇨🇳 Mandarin Chinese (Beginner)
• 🇫🇷 French (Beginner)
• 📚 TEFL/TESOL Certified (200 Hours)

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🏅 Certifications

• Salesforce ADM 201 - Administration Essentials
• Salesforce DEV 501 - Apex and Visualforce
• SAP CRM 7.0 - ERP Financials & Manufacturing
• TEFL/TESOL - 200 Hour Certificate

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📫 Let's Connect!

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💡 Fun Fact

"I've successfully led both offshore and onshore teams across 4 continents, delivering enterprise solutions that bridge traditional CRM with cutting-edge AI technology!"

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⭐️ "Bridging enterprise CRM with cutting-edge AI to drive operational excellence"