Senior IT Support Engineer | System Administrator | Blockchain Developer
Results-driven Senior IT Support Engineer with 12+ years experience in IT support, enterprise infrastructure, system administration, and team coordination. Skilled in supporting multi-site environments and implementing scalable automation solutions. Background includes SCCM, Azure/AWS cloud platforms, endpoint management, and vendor management. Proven ability to reduce operational costs, improve SLA performance, and apply ITIL best practices in dynamic organizations.
🌍 Currently: Based in France, willing to relocate | 🎯 Open to: IT Specialist, Management, Cloud Operations, System Administration roles
Windows Server (Advanced) • Linux (Debian/Ubuntu) (Proficient) • macOS Administration (Advanced)
PowerShell & Python Scripting for Process Automation • Docker Containers (Proficient)
CI/CD Pipelines: GitLab, GitHub
Microsoft Intune (Advanced) • JAMF DEP (macOS) (Advanced) • SCCM (1500+ users) (Advanced)
Active Directory • Azure AD/Entra ID • SSO & MFA Implementation
MDM Systems • Mobile Device Management (iOS/Android)
Microsoft Azure (Proficient): App Service, Functions, Networking, VMs, DevOps skills
AWS (Proficient): EC2, Migration, Monitoring
Google Workspace Administration & Enterprise Management
Vulnerability Management • Patch Management • Security Policies
ITIL Framework • ServiceNow • JIRA Service Management
System Monitoring: SCOM, Nagios • SLA/KPI Management
Incident Management • Change Management • Problem Resolution
Senior IT Support Engineer | Trainline | Paris | Aug 2022 - Present
- Provide Tier 2/3 support across 5 international offices (London, Paris, Edinburgh, Barcelona, Milan) serving 1000+ users
- Cloud Infrastructure: Manage Intune (Windows), JAMF DEP (macOS), and Linux endpoints
- Automation Excellence: Develop PowerShell & Python scripts for system automation and process optimization
- Enterprise Platform Management: Administer Microsoft 365 ecosystem (SharePoint, Teams, user provisioning)
- Event Management: Successfully executed company-wide events with zero business disruption
IT System Administrator | OuiSNCF | Paris | Jul 2021 - Jul 2022
- Infrastructure Management: Configured and maintained core services, monitoring solutions (SCOM, Nagios)
- Deployment Management: SCCM operations for 1500+ users including updates and software deployments
- Cloud Migration: Executed AWS EC2 migration projects with comprehensive monitoring implementation
IT Support Engineer | Trainline | Paris | Jul 2019 - Jul 2021
- Global Support Delivery: Provided Tier 2/3 support across multi-site environment
- User Lifecycle Management: Executed seamless onboarding/offboarding processes
- Remote Support Excellence: Delivered high-quality technical support for distributed teams
Helpdesk Manager | Trace TV | Paris | Jun 2015 - Jun 2019
- Team Management: Supervised 2 helpdesk technicians, managed schedules and prioritization
- Service Excellence: Implemented Freshdesk ticketing system with comprehensive SLAs and team KPIs
- Process Improvement: Established quality service standards and operational best practices
Founder & Band Manager | Music Industry | 2001 - Present
- Brand Development: Created and developed unique brand identity achieving multi-country distribution
- Contract Negotiation: Secured recording contracts with distribution across major streaming platforms
- Team Leadership: Assembled and led diverse teams in collaborative environments
- Project Management: Managed global tours including travel logistics, budgeting, and stakeholder coordination
🏆 Professional Certifications:
🎓 Education:
- Bachelor of Mathematical Science — Longjumeau (2001)
- Certification in Cookery — Lycée Guillaume Tirel, Paris (2019)
Technical & Management: • Technical Troubleshooting & Root Cause Analysis • Process Automation & Scripting (PowerShell, Python) • Team Coordination & User Training • Stakeholder Collaboration & Communication • Service Excellence & SLA Management • Documentation & Knowledge Sharing • Service Improvement & Change Implementation
Languages: 🇫🇷 French (Native) | 🇬🇧 English (Fluent) | 🇪🇸 Spanish (Conversational)
12+ years of enterprise IT experience • Proven track record of reducing operational costs, improving SLA performance, and implementing ITIL best practices in fast-paced, global organizations • Bridging traditional IT excellence with modern automation and cloud technologies