Helpmate – Support Automation, AI Chatbot, Live Chat, WhatsApp Automation, Booking & CRM for WordPress
Tags: automation, ai chatbot, live chat, crm, appointments
Reduce up to 97% of repetitive support questions and 70% of multichannel workload using one powerful WordPress plugin that unifies AI Chatbot, Live Chat, CRM, Appointments, Booking, and automation for Facebook, Instagram, and WhatsApp, along with lead capture and sales automation.
Helpmate – Live, Social & AI Chat with Built-in CRM
Helpmate is a support automation plugin for WordPress that combines AI chatbot, live chat, CRM, appointments, booking, Facebook, Instagram, WhatsApp messaging, and automation tools in one system.
This AI chatbot for WordPress helps automate customer support, manage leads, handle live chat conversations, run booking and appointments, and centralize CRM data inside your WordPress dashboard.
If you need automation, AI chatbot, live chat, CRM, appointments and booking in one plugin, Helpmate replaces multiple tools.
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Helpmate AI
- Knowledge Base (30 Data Sources)
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Automations
- Test Chatbot
- Customization (Partial)
- Promo Bar (1 Template)
- Sales Notifications (1 Template)
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Inbox
- All Conversations (Partial)
- Chatbot (200 Chat Credits)
- Tickets
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CRM
- Contacts (50)
- Notes
- Order Management
- Leads (Chat Widget Leads)
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Admin Hub
- Teams & Roles
- Manage API Key
- Analytics
All Free Features + Below
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Helpmate AI
- Knowledge Base (1k to 30k)
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Automations
- Auto DM & Comments
- Order Status Tracking
- Product Search by Image
- Refund & Return in Chat Window
- Email Campaigns
- Lead Capture
- Coupon Delivery
- Proactive Sales
- Email Sequences
- Abandoned Cart Recovery
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Inbox
- All Conversations
- Chatbot, Unlimited Chat Credits With Own API Key
- Live Chat
- Social Messages
- Comments on Social Media
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Channels
- Facebook Messages
- Facebook Comments
- Instagram Messages
- Instagram Comments
- Live Chat
- Contacts (Unlimited)
- Appointments & Bookings
- Segments
- Custom Fields
- Tasks
- Email Templates
Here's a straightforward look at what Helpmate can do for your WordPress business.
Helpmate is a support automation plugin for WordPress designed to automate repetitive customer support tasks and reduce manual workload. The support automation system helps businesses manage conversations, automate responses, and improve efficiency inside the WordPress dashboard.
Helpmate is built for automation:
- Support automation workflows
- Auto DM and auto comment replies
- Email campaigns
- Email sequences
- Lead capture automation
- Coupon delivery automation
- Proactive sales automation
- Abandoned cart recovery automation
- Sales notification popups
- Promo bar announcements
Automation helps increase engagement, leads and sales without manual effort.
Helpmate includes an AI chatbot for WordPress that automatically responds to customer inquiries and support questions. This WordPress chatbot uses knowledge base training and customizable behavior settings to deliver accurate responses.
Helpmate AI chatbot helps automate customer support and engagement:
- AI chatbot trained with knowledge base
- Custom chatbot tone and language
- Test chatbot before going live
- Behavior and appearance controls
- Product search by image
- Order status tracking
- Refund and return in chat window
This AI chatbot reduces manual support work and improves response speed.
Helpmate provides a live chat plugin for WordPress with a centralized omnichannel inbox. The live chat system allows businesses to manage all conversations from one dashboard.
Helpmate includes a complete live chat and messaging system:
- Live chat for WordPress
- AI chatbot conversations
- Support tickets
- Social messages from Facebook, Instagram and WhatsApp
- Comments management
- Archived conversations
- All conversations in one inbox
This live chat plugin centralizes customer support and messaging.
Helpmate supports multiple communication channels to unify customer support automation.
Connect multiple channels:
- Facebook Messenger
- Facebook Comments
- Instagram DM
- Instagram Comments
- Live Chat widget
Manage all communication inside WordPress.
Helpmate includes a built-in CRM for WordPress that helps manage contacts, leads, and customer data directly inside the WordPress admin panel.
Helpmate includes a full CRM system:
- Contacts management
- Notes and activity logs
- Order management
- Leads from social and chat widget
- Appointments and bookings
- Segments
- Custom fields
- Tasks
- Email templates
This CRM helps organize customers, leads, appointments and support data in one place.
Helpmate includes an appointments and booking system for WordPress that integrates with live chat, CRM, and automation tools.
Helpmate supports appointments and booking management:
- Create appointments
- Manage bookings
- Automate reminders
- Sync with CRM contacts
The appointment booking system works alongside AI chatbot and support automation to streamline scheduling and customer communication.
Helpmate includes an admin hub for managing support automation, AI chatbot, live chat, CRM, and booking features from one dashboard.
Admin features:
- Teams and roles
- Analytics dashboard
- Manage modules
Control support automation, AI chatbot, CRM and live chat from one admin hub.
- Support automation for WordPress
- AI chatbot with knowledge base
- Live chat and Facebook, Instagram, WhatsApp messaging
- Built-in CRM
- Email campaigns
- Email sequences
- Appointments and booking system
- Lead capture and sales automation
- Abandoned cart recovery
- Omnichannel inbox
One plugin. Complete support automation system.
Check All Free and Pro Features
How can I use unlimited chat?
You need to use own OpenAI API key to do that.
Do I need to know how to code?
Not at all. If you can install a WordPress plugin, you can use Helpmate easily.
Is this a full replacement for human support agents?
No, Helpmate is not here to replace your support team. It's designed to enhance and support them.
Will this slow down my Website?
Not at all. Helpmate is lightweight and optimized for performance. Its JavaScript files are deferred, so they only load on the frontend when needed — ensuring your site stays fast.
Can I use in any WordPress website?
Yes, You can use it in any WordPress website like store, personal, company etc.
In how many ways can I train the chatbot
You can train the chatbot in 5 different ways:
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- WordPress content (Posts, Pages, Products)
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- Custom text content
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- Website URLs
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- Q&A pairs
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- File uploads (CSV, TXT, JSON)
Can I train the chatbot using my own FAQ content?
Yes! Simply input your questions and answers in the Q&A dashboard.
Can I view chat history?
Yes, you can review all chat history. If the bot gives an incorrect answer, you can add the correct one to improve future responses.
Can I see the data I've trained the bot with?
Yes, you can view all trained data — and delete or update it at any time.
Can AI respond to support tickets?
No, Helpmate does not automate ticket replies. We've intentionally kept this part for human intervention, as relying solely on AI may lead to customer dissatisfaction in complex or sensitive cases.
How many languages does the chatbot support?
Following languages are supported by ai chatbot but not limited to...
- English
- Spanish
- French
- German
- Chinese (Simplified and Traditional)
- Japanese
- Korean
- Italian
- Portuguese
- Dutch
- Russian
- Arabic
- Hindi
- Bengali
- Turkish
- Swedish
- Norwegian
- Danish
- Finnish
- Polish
- Greek
- Hebrew
- Vietnamese
- Thai
Can users track orders using a phone number?
Absolutely. Customers can track their orders using their email, phone number, or order ID — no login required.
Is the coupon system automatic or manual?
Both! You can choose to deliver coupons manually or automate them based on user behavior, like exit intent.
What if a customer wants to speak with a real person?
Helpmate includes a smooth human handover option with one-click links to WhatsApp, Messenger, or direct phone support.
Can I use Helpmate on multiple websites?
Yes, depending on your license. We offer single-site and multi-site licenses. Please check your plan details before deploying to additional domains.
Does Helpmate work with any WooCommerce theme?
Yes, Helpmate is designed to be theme-agnostic. It works seamlessly with any modern, well-coded WooCommerce theme.
Is Helpmate compatible with page builders like Elementor or Divi?
Absolutely. Helpmate works flawlessly with popular page builders including Elementor, Divi, WPBakery, and Gutenberg.
How is customer data handled and stored?
All data is stored securely on your own WordPress server. Helpmate does not send your customer data to any third-party services.
Can I customize the chatbot's appearance?
Yes. You can customize the chatbot's colors, icon, welcome message, and branding to match your store's look and feel.
Does Helpmate support mobile users?
Yes, Helpmate is fully responsive and optimized for all mobile devices and screen sizes.
Can I turn off certain features I don't need?
Yes, Helpmate is modular. You can enable or disable features like order tracking, coupon delivery, or proactive sales based on your business needs.
Is there a way to collect leads through the chatbot?
Yes. You can use Helpmate to collect user emails, phone numbers, or custom information during conversations.
What kind of support do I get with Helpmate?
We provide detailed documentation, video tutorials, and email-based support. Premium users also get priority assistance.
If you want to contribute, go to our Helpmate GitHub Repository and see where you can help.
This plugin relies on an external service operated by RhapsodyPlugins to provide AI chatbot functionality. When you use the chatbot, your messages are securely transmitted to our servers where they are processed and a response is returned.
This plugin connects to an API to do following things.
- Process AI chat
- Store documents uploaded by you in a vector database
We do not store personal data beyond what is required to provide the service. For full details, please review our policies below: Terms of use, Privacy policy.
- WordPress 5.8 or higher
- WooCommerce 6.0 or higher
- PHP 7.4 or higher
- MySQL 5.7+ or MariaDB equivalent
- WordPress 6.2+
- PHP 8.0+
- WooCommerce 7.5+
- Upload the plugin folder to the
/wp-content/plugins/directory, or install via WordPress admin. - Activate the plugin through the "Plugins" menu.
- Go to "Helpmate" in the sidebar and configure your chatbot.
- Add FAQs, link products, and customize chatbot responses.
- Done! Your smart AI assistant is live.