fix(fe): disable temporarily plain customer identification #3272

jog1t · 2025-10-26T23:18:55Z

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vercel · 2025-10-26T23:19:01Z

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jog1t · 2025-10-26T23:19:14Z

fix(fe): disable temporarily plain customer identification #3272 👈 (View in Graphite)
fix(fe): fix alignment of icons in dc region #3271
fix(fe): redirect engine users to connect page when there's no actors #3269 : 1 other dependent PR (#3270 )
fix(fe): empty token it is a valid token #3268
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claude · 2025-10-26T23:20:11Z

PR Review: Temporarily Disable Plain Customer Identification

Summary

This PR temporarily disables Plain customer identification in the Clerk authentication flow and adds theme customization to the Plain chat widget configuration.

Issues Found

1. Critical: Typo in PR Title and Commit Message

Title: "fix(e): disable temporarly pla n customer idetification"
Issues: "temporarly" → "temporarily", "pla n" → "Plain", "idetification" → "identification"
Action Required: Update the PR title and consider amending the commit message for clarity

2. Code Quality: Commented-out Code

While temporarily disabling features with comments is acceptable for quick fixes, consider:

Adding a TODO comment explaining why this is disabled and when it should be re-enabled
Creating a follow-up issue to track re-enabling this functionality
Adding context about what problem this solves

Suggested improvement:

// TODO(ISSUE-XXX): Temporarily disabled due to [specific issue]
// Re-enable once [specific condition] is met
// if (typeof Plain !== "undefined") {
//   Plain?.setCustomerDetails({
//     clerkId: clerk.user?.id,
//     email: clerk.user?.primaryEmailAddress?.emailAddress,
//   });
// }

3. Formatting: Inconsistent Indentation

In vite.cloud.config.ts lines 22-24, the new theme configuration uses inconsistent indentation (appears to use spaces instead of tabs).

Before:

    Plain.init({
      appId: 'liveChatApp_01K5D3WHR3CGKA56RPRMBB7FX0',
	  hideLauncher: true,
	  theme: 'dark',
	  primaryColor: '#FF4F00',
    });

Ensure consistent tab usage throughout the file to match the project's formatting standards.

Positive Observations

✅ Safe Temporary Fix: Using comments to disable code rather than removing it makes it easy to re-enable later
✅ Type Safety: The existing typeof Plain !== "undefined" check shows good defensive programming
✅ Theme Enhancement: Adding dark theme and primary color configuration improves UX consistency

Questions/Suggestions

What issue prompted disabling Plain customer identification? Adding context in the PR description would help reviewers and future maintainers understand the reasoning.
Is there a tracking issue for re-enabling this? If not, consider creating one to ensure this doesn't get forgotten.
Theme values: The primary color #FF4F00 appears to be Rivet's brand color - confirm this matches your design system.

Test Coverage

⚠️ No tests found for waitForClerk.ts. While this is a frontend integration file and may be difficult to test, consider:

Adding integration tests for the authentication flow
Testing the identify function in isolation
Documenting manual testing performed for this change

Security Considerations

✅ No security concerns identified. The change reduces data sharing with Plain (which is actually more privacy-preserving in the short term).

Performance Considerations

✅ No performance impact - if anything, slightly reduces runtime overhead by skipping the Plain integration.

Recommendation

Approve with minor changes requested:

Fix typos in PR title/commit message
Add a TODO comment with context and tracking issue
Fix indentation inconsistencies
Update PR description with context about why this is being disabled

Once these are addressed, this is safe to merge as a temporary fix.

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commit: 8dc4829

claude · 2025-10-27T23:26:51Z

Pull Request Review

Summary

This PR temporarily disables Plain customer identification while adding theme customization to the Plain live chat widget.

Issues Found

🔴 Critical: Title & Commit Message

Title has typos: "temporarly" → "temporarily", "pla n" → "Plain", "idetification" → "identification"
Missing scope context: The (e) scope is unclear - consider using (frontend) or (chat) for clarity
Suggested title: fix(frontend): temporarily disable Plain customer identification

🟡 Code Quality Issues

1. Commented-out code (frontend/src/lib/waitForClerk.ts:38-43)

Leaving commented code creates technical debt
If this is truly temporary, consider:
- Adding a TODO comment with a ticket reference explaining when/why to re-enable
- Using a feature flag instead of commenting out code
- Adding context in the PR description about the timeline for re-enabling

Example improvement:

// TODO: Re-enable Plain customer identification after fixing [ISSUE-XXX]
// Temporarily disabled due to [specific reason]
// if (typeof Plain !== "undefined") {
//   Plain?.setCustomerDetails({
//     clerkId: clerk.user?.id,
//     email: clerk.user?.primaryEmailAddress?.emailAddress,
//   });
// }

2. Inconsistent indentation (frontend/vite.cloud.config.ts:22-24)

Lines 22-24 use spaces while the rest of the file uses tabs
This violates the project's hard tabs convention
Run your formatter to fix this

🟢 Positive Aspects

Theme customization addition is appropriate and well-placed
No functional bugs introduced
Changes are minimal and focused

📋 Additional Considerations

Missing Context:

Why is Plain customer identification being disabled?
Is there a related issue or ticket?
What is the timeline for re-enabling this feature?
Are there any implications for customer support workflows?

Testing:

Have you verified that analytics still work (Sentry, PostHog)?
Have you tested the new dark theme and primary color appear correctly?
Does the chat widget still load and function without customer identification?

Recommendations

Fix the PR title and commit message to correct typos and use proper scope
Add a TODO comment explaining why this is disabled and when it should be re-enabled
Fix indentation in vite.cloud.config.ts (use hard tabs consistently)
Update PR description with context about why this change is needed
Consider using a feature flag if this needs to be toggled without code changes

Verdict

⚠️ Needs changes - Please address the typos in the title/commit and fix indentation before merging.

claude · 2025-10-27T23:27:11Z

Pull Request Review

Summary

This PR temporarily disables Plain customer identification while adding theme customization to the Plain live chat widget.

Issues Found

🔴 Critical: Typo in PR Title

The PR title contains typos: "temporarly pla n customer idetification"

Should be: "fix(e): disable temporarily Plain customer identification"
This impacts git history readability and conventional commit standards

🟡 Code Quality Issues

1. Inconsistent Indentation (vite.cloud.config.ts:22-24)
The new lines use spaces while the surrounding code uses tabs. According to CLAUDE.md, this codebase uses hard tabs for formatting.

// Current (uses spaces):
	  hideLauncher: true,
	  theme: 'dark',
	  primaryColor: '#FF4F00',

// Should use tabs consistently with line 21

2. Missing Context for Temporary Disable
The commented-out Plain customer identification code (waitForClerk.ts:38-43) lacks documentation:

Why is this being disabled?
What issue is it causing?
When will it be re-enabled?
Is there a tracking issue?

Consider adding a comment:

// TODO(#issue-number): Temporarily disabled due to [specific reason]
// Will be re-enabled after [specific condition]
// if (typeof Plain !== "undefined") {
//   Plain?.setCustomerDetails({ ... });
// }

3. Potential Runtime Issues
The Plain.open() call in help-dropdown.tsx:66 will still work, but users won't be identified in Plain support chats. This means:

Support agents won't see user email/Clerk ID automatically
Manual user identification will be required
User experience degradation for support workflows

Functional Concerns

1. Incomplete Feature Disable
If customer identification is causing issues, consider:

Also wrapping Plain.open() in help-dropdown.tsx with error handling
Adding a feature flag to disable the entire Plain integration
Checking Plain.isInitialized() before calling Plain.open()

2. Theme Configuration
The new theme settings (theme: 'dark', primaryColor: '#FF4F00') are good additions, but:

Should these be in a separate PR since they're unrelated to the customer identification fix?
The orange color (#FF4F00) should ideally come from a design system/constants file for consistency

Testing Considerations

No test changes included. Consider testing:

✅ Plain chat widget loads without customer identification
✅ No JavaScript errors in console
✅ Live chat can still be opened via help dropdown
✅ Dark theme applies correctly
✅ Primary color matches brand guidelines
⚠️ Support workflow impact (agents can't see user details automatically)

Security & Performance

✅ No security concerns identified
✅ No performance impact expected

Recommendations

Fix the PR title for conventional commits compliance
Fix indentation to use hard tabs (see CLAUDE.md)
Add a TODO comment explaining why this is temporary and tracking re-enablement
Consider splitting theme changes into a separate PR

Add error handling around Plain.open() in help-dropdown.tsx:

onSelect={() => {
  if (typeof Plain !== 'undefined' && Plain.isInitialized()) {
    Plain.open();
  }
}}

Document the support workflow impact in the PR description

Approval Status

⚠️ Conditional Approval - Please address the indentation issue and PR title before merging. The other items are suggestions for improvement but not blockers.

…r_idetification

claude · 2025-10-27T23:43:33Z

Pull Request Review

Summary

This PR temporarily disables Plain customer identification in the Clerk authentication flow and adds theme customization (dark mode + primary color) to the Plain live chat widget.

✅ Positive Aspects

Minimal, focused changes - Only touches the necessary files
Theme improvements - Adding dark theme and primary color enhances UX consistency
Safe temporary fix - Using comments to disable code makes re-enabling straightforward
No breaking changes - The chat widget will still load and function

🔴 Critical Issues

1. PR Title Contains Typos

Current: fix(e): disable temporarly pla n customer idetification
Issues: "temporarly" → "temporarily", "pla n" → "Plain", "idetification" → "identification"
Suggested: fix(frontend): temporarily disable Plain customer identification

This impacts git history readability and conventional commit standards.

🟡 Code Quality Issues

2. Inconsistent Indentation (vite.cloud.config.ts:22-24)

The newly added lines use spaces while the codebase uses hard tabs (per CLAUDE.md and rustfmt.toml).

// Current (mixed tabs/spaces):
    Plain.init({
      appId: 'liveChatApp_01K5D3WHR3CGKA56RPRMBB7FX0',
	  hideLauncher: true,        // tabs
	  theme: 'dark',             // spaces ❌
	  primaryColor: '#FF4F00',   // spaces ❌
    });

Please ensure all lines use consistent tab indentation.

3. Missing Context for Disabled Code

The commented-out Plain customer identification (waitForClerk.ts:38-43) lacks documentation:

Why is this being disabled?
When will it be re-enabled?
Is there a tracking issue?

Suggested improvement:

// TODO(ISSUE-XXX): Temporarily disabled Plain customer identification
// Reason: [explain the issue this fixes]
// Will be re-enabled after [specific condition]
// if (typeof Plain !== "undefined") {
//   Plain?.setCustomerDetails({
//     clerkId: clerk.user?.id,
//     email: clerk.user?.primaryEmailAddress?.emailAddress,
//   });
// }

⚠️ Functional Considerations

4. Impact on Support Workflow

While the chat widget will still work, support agents won't automatically see:

User's Clerk ID
User's email address

This means support workflows may require manual user identification. Consider:

Documenting this limitation in the PR description
Notifying the support team of this change
Creating a follow-up issue to re-enable customer identification

5. Plain.open() Still Called Without Checks

The code still calls Plain.open() in two places:

frontend/src/app/layout.tsx:222
frontend/src/app/help-dropdown.tsx:66

Consider adding safety checks:

if (typeof Plain !== 'undefined' && Plain.isInitialized()) {
	Plain.open();
}

6. Theme Changes Unrelated to Main Fix

The theme configuration (theme: 'dark', primaryColor: '#FF4F00') is good, but technically unrelated to disabling customer identification. Consider:

Mentioning these improvements in the PR description
Or splitting into a separate PR for cleaner git history

📋 Testing Recommendations

Please verify:

✅ Plain chat widget loads without JavaScript errors
✅ Chat can still be opened via help dropdown and layout
✅ Dark theme applies correctly
✅ Primary color matches brand guidelines (#FF4F00 appears to be Rivet orange)
✅ Sentry and PostHog identification still work (lines 29-36)
⚠️ Support team aware of reduced user context in chat

🔒 Security & Performance

✅ No security concerns - Actually more privacy-preserving
✅ No performance impact - Slightly reduces runtime overhead

📝 Recommendations

Before merging:

✅ Fix PR title typos
✅ Fix indentation to use hard tabs
✅ Add TODO comment explaining why this is temporary

Nice to have:
4. 💡 Add error handling around Plain.open() calls
5. 💡 Update PR description with context and timeline
6. 💡 Create tracking issue for re-enabling customer identification
7. 💡 Document support workflow impact

Verdict

⚠️ Needs Changes - Please address items 1-3 above before merging. The code is functionally safe, but the typos and formatting should be fixed to maintain codebase quality standards.

Review generated by Claude Code - following conventions from CLAUDE.md

jog1t self-assigned this Oct 26, 2025

jog1t requested a review from NathanFlurry October 26, 2025 23:19

jog1t marked this pull request as ready for review October 26, 2025 23:19

jog1t mentioned this pull request Oct 26, 2025

fix(fe): fix alignment of icons in dc region #3271

Merged

vercel bot deployed to Preview – rivet-inspector October 26, 2025 23:20 View deployment

jog1t added 4 commits October 28, 2025 00:25

fix(fe): empty token it is a valid token

03bc5d3

fix(fe): redirect engine users to connect page when there's no actors

c22f51f

fix(fe): fix aligment of icons in dc region

e650320

fix(e): disable temporarly pla n customer idetification

36efc01

jog1t force-pushed the 10-27-fix_fe_fix_aligment_of_icons_in_dc_region branch from 7b85e98 to e650320 Compare October 27, 2025 23:25

jog1t force-pushed the 10-27-fix_e_disable_temporarly_pla_n_customer_idetification branch from f8b6b16 to 36efc01 Compare October 27, 2025 23:25

vercel bot deployed to Preview – rivet-inspector October 27, 2025 23:27 View deployment

Base automatically changed from 10-27-fix_fe_fix_aligment_of_icons_in_dc_region to main October 27, 2025 23:40

jog1t changed the title ~~fix(e): disable temporarly pla n customer idetification~~ fix(fe): disable temporarily plain customer identification Oct 27, 2025

Merge branch 'main' into 10-27-fix_e_disable_temporarly_pla_n_custome…

8dc4829

…r_idetification

vercel bot deployed to Preview – rivet-inspector October 27, 2025 23:44 View deployment

jog1t merged commit 3791fa6 into main Oct 27, 2025
10 checks passed

jog1t deleted the 10-27-fix_e_disable_temporarly_pla_n_customer_idetification branch October 27, 2025 23:46

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claude bot commented Oct 26, 2025

PR Review: Temporarily Disable Plain Customer Identification

Summary

Issues Found

1. Critical: Typo in PR Title and Commit Message

2. Code Quality: Commented-out Code

3. Formatting: Inconsistent Indentation

Positive Observations

Questions/Suggestions

Test Coverage

Security Considerations

Performance Considerations

Recommendation

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claude bot commented Oct 27, 2025

Pull Request Review

Summary

Issues Found

🔴 Critical: Title & Commit Message

🟡 Code Quality Issues

🟢 Positive Aspects

📋 Additional Considerations

Recommendations

Verdict

Uh oh!

claude bot commented Oct 27, 2025

Pull Request Review

Summary

Issues Found

🔴 Critical: Typo in PR Title

🟡 Code Quality Issues

Functional Concerns

Testing Considerations

Security & Performance

Recommendations

Approval Status

Uh oh!

claude bot commented Oct 27, 2025

Pull Request Review

Summary

✅ Positive Aspects

🔴 Critical Issues

1. PR Title Contains Typos

🟡 Code Quality Issues

2. Inconsistent Indentation (vite.cloud.config.ts:22-24)

3. Missing Context for Disabled Code

⚠️ Functional Considerations

4. Impact on Support Workflow

5. Plain.open() Still Called Without Checks

6. Theme Changes Unrelated to Main Fix

📋 Testing Recommendations

🔒 Security & Performance

📝 Recommendations

Verdict

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