Moderation policy #556
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RemFexxel
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Dec 3, 2025
Co-authored-by: Rem <Remfexxel@pm.me>
RemFexxel
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RemFexxel
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| # Appeals | ||
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| Users who have been banned may appeal their ban on the forums. Appeals will be reviewed by the moderation team and a decision will be made on whether to lift the ban or not. | ||
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| Any member of the moderator group may handle a ban appeal, but appeals that had their events that transpired in russian channels should be handeled by russian moderators. | ||
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| Any moderator handling a ban appeal may hold a vote in the appropriate discourse catagory to get opinions from other moderators. | ||
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| # Appeal process | ||
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| This is the process for handling an appeal. | ||
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| 1. Review the appeal, deny the appeal if it fits *any* of the following criteria: | ||
| - Appeal is clearly the output of an LLM such as ChatGPT. | ||
| - "Troll appeal" or very low effort appeal that does not address the ban. | ||
| - Appeal is made in bad faith, such as a user appealing multiple times for the | ||
| - The appeal is incomprehensible | ||
| - The appeal is for a different server other than WizDen. | ||
| 2. Review the user's case history using `!listcases <userID>` command. | ||
| 3. Review the events that led to the ban, including any evidence provided by the user. | ||
| 4. Collect information | ||
| 5. At the moderator's discretion, they may hold a vote to get a team consensus. | ||
| 6. Make a decision on the appeal. | ||
| 7. Post a response to the appeal, which must include: | ||
| - The decision on the appeal. | ||
| - The reasoning for the decision. | ||
| - The facts relied on for the outcome. | ||
| - If another appeal is made | ||
| - If applicable, when the player is able to reappeal. | ||
| 8. Implement the outcome |
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| # Appeals | |
| Users who have been banned may appeal their ban on the forums. Appeals will be reviewed by the moderation team and a decision will be made on whether to lift the ban or not. | |
| Any member of the moderator group may handle a ban appeal, but appeals that had their events that transpired in russian channels should be handeled by russian moderators. | |
| Any moderator handling a ban appeal may hold a vote in the appropriate discourse catagory to get opinions from other moderators. | |
| # Appeal process | |
| This is the process for handling an appeal. | |
| 1. Review the appeal, deny the appeal if it fits *any* of the following criteria: | |
| - Appeal is clearly the output of an LLM such as ChatGPT. | |
| - "Troll appeal" or very low effort appeal that does not address the ban. | |
| - Appeal is made in bad faith, such as a user appealing multiple times for the | |
| - The appeal is incomprehensible | |
| - The appeal is for a different server other than WizDen. | |
| 2. Review the user's case history using `!listcases <userID>` command. | |
| 3. Review the events that led to the ban, including any evidence provided by the user. | |
| 4. Collect information | |
| 5. At the moderator's discretion, they may hold a vote to get a team consensus. | |
| 6. Make a decision on the appeal. | |
| 7. Post a response to the appeal, which must include: | |
| - The decision on the appeal. | |
| - The reasoning for the decision. | |
| - The facts relied on for the outcome. | |
| - If another appeal is made | |
| - If applicable, when the player is able to reappeal. | |
| 8. Implement the outcome | |
| # Appeals | |
| Users who have been banned may appeal their ban on the forums. Appeals will be reviewed by the moderation team, and a decision will be made on whether to lift the ban. | |
| Any member of the moderator group may handle a ban appeal, but appeals involving events that transpired in Russian channels should be handled by Russian moderators. | |
| Any moderator handling a ban appeal may hold a vote in the appropriate Discourse category to get opinions from other moderators. | |
| # Appeal process | |
| This is the process for handling an appeal. | |
| 1. Review the appeal, deny the appeal if it fits *any* of the following criteria: | |
| - Appeal is clearly the output of an LLM such as ChatGPT. | |
| - "Troll appeal" or very low effort appeal that does not address the ban. | |
| - Appeal is made in bad faith, such as a user appealing multiple times for the | |
| - The appeal is incomprehensible | |
| - The appeal is for a different server other than WizDen. | |
| 2. Review the user's case history using the `!listcases <userID>` command. | |
| 3. Review the events that led to the ban, including any evidence provided by the user. | |
| 4. Collect information | |
| 5. At the moderator's discretion, they may hold a vote to get a team consensus. | |
| 6. Decide on the appeal. | |
| 7. Post a response to the appeal, which must include: | |
| - The decision on the appeal. | |
| - The reasoning for the decision. | |
| - The facts relied on for the outcome. | |
| - If another appeal is made | |
| - If applicable, when the player can reappeal. | |
| 8. Implement the outcome |
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| # New moderator Guide | ||
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| This document will attempt to explain the basics of being a moderator for Space Station 14. | ||
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| # Getting started | ||
| Welcome to the moderation team! As a moderator, you play a crucial role in maintaining a positive and welcoming environment for our community. This guide will help you get started with your new moderation powers and tooling. | ||
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| There are various commands and things to learn. This guide will cover the basics, but feel free to ask any questions in the [General Moderation Channel](https://discord.com/channels/310555209753690112/1027317842804219984) if you need any help! | ||
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| Every moderator was new once, and we understand that it can be confusing at first. | ||
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| # Commands | ||
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| Moderators have access to a variety of commands to help them moderate the server, including: | ||
| -`!ban <userID> <reason>`: Bans a user from the server, will also send a message to them via DM from the bot, unless they do not accept DMs from non friends. | ||
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| - `!unban <userID>`: Unbans a user from the server, This command should only be used if the person had an accepted ban appeal on the forums. | ||
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| - `!warn <userID> <reason> <points>`: Issues a warning to a user, this will send them a DM from the bot with the reason for the warning, if a user obtains five warnings, they get kicked from the discord, upon having 10 points, the user gets banned from the discord. | ||
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| - `!kick <userID> <reason>`: Kicks a user from the server, the user may rejoin at any time. | ||
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| - `!mute <userID> <time> <reason>`: Gives the user the muted role, preventing them from sending messages in all channels. | ||
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| - `!unmute <userID>`: Removes the muted role from a user. | ||
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| - `!modnote <userID> <note>` !mnote also works for this command. Issues a note to that persons account, this is only visible to other moderators, this is good for keeping track of special circumstances with users. | ||
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| - `!listcases <userID>`: Lists all cases for a user, mutes, warns, notes, and bans. Very helpful command and should be used before taking any action on a user. | ||
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| - `!softban <userID>`: Softbans a user, this bans and immediately unbans them, purging their messages from the last 24 hours. | ||
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| - `!tempban <member> <duration of tempban> <days of messages to be deleted> <reason>` Temporarily bans a user for a specified duration, deleting a specified number of days of their messages. | ||
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| - `!reason <caseid> <reason>`: Changes the reason for a case ID. | ||
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| # Discourse | ||
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| As a moderator, you will have extra permission on discourse, but first to get those new permissions, you need to contact a head game admin or a head moderator to add you to the EN community moderator group on discourse. You will also need to contact PJB to get full moderator powers. | ||
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| Once you have full moderation powers, you will be able to view additional tabs, including internal and ban appeal discussions. You should not access players' information under any circumstances. | ||
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| You will also be able to moderate posts, such as locking, deleting, and moving them. You should only do this when necessary and always try to inform the original poster of why you are taking action on their post. | ||
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| # Asking for help | ||
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| Feel absolutely free to ask any questions in our [General Moderation Channel](https://discord.com/channels/310555209753690112/1027317842804219984); we will always answer your questions to the best of our ability. | ||
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| All moderators were new once, and we understand that it can be confusing at first. If you are ever unsure about taking action on a user, please ask for help in the general moderation channel before taking action. No newline at end of file |
Contributor
There was a problem hiding this comment.
Suggested change
| # New moderator Guide | |
| This document will attempt to explain the basics of being a moderator for Space Station 14. | |
| # Getting started | |
| Welcome to the moderation team! As a moderator, you play a crucial role in maintaining a positive and welcoming environment for our community. This guide will help you get started with your new moderation powers and tooling. | |
| There are various commands and things to learn. This guide will cover the basics, but feel free to ask any questions in the [General Moderation Channel](https://discord.com/channels/310555209753690112/1027317842804219984) if you need any help! | |
| Every moderator was new once, and we understand that it can be confusing at first. | |
| # Commands | |
| Moderators have access to a variety of commands to help them moderate the server, including: | |
| -`!ban <userID> <reason>`: Bans a user from the server, will also send a message to them via DM from the bot, unless they do not accept DMs from non friends. | |
| - `!unban <userID>`: Unbans a user from the server, This command should only be used if the person had an accepted ban appeal on the forums. | |
| - `!warn <userID> <reason> <points>`: Issues a warning to a user, this will send them a DM from the bot with the reason for the warning, if a user obtains five warnings, they get kicked from the discord, upon having 10 points, the user gets banned from the discord. | |
| - `!kick <userID> <reason>`: Kicks a user from the server, the user may rejoin at any time. | |
| - `!mute <userID> <time> <reason>`: Gives the user the muted role, preventing them from sending messages in all channels. | |
| - `!unmute <userID>`: Removes the muted role from a user. | |
| - `!modnote <userID> <note>` !mnote also works for this command. Issues a note to that persons account, this is only visible to other moderators, this is good for keeping track of special circumstances with users. | |
| - `!listcases <userID>`: Lists all cases for a user, mutes, warns, notes, and bans. Very helpful command and should be used before taking any action on a user. | |
| - `!softban <userID>`: Softbans a user, this bans and immediately unbans them, purging their messages from the last 24 hours. | |
| - `!tempban <member> <duration of tempban> <days of messages to be deleted> <reason>` Temporarily bans a user for a specified duration, deleting a specified number of days of their messages. | |
| - `!reason <caseid> <reason>`: Changes the reason for a case ID. | |
| # Discourse | |
| As a moderator, you will have extra permission on discourse, but first to get those new permissions, you need to contact a head game admin or a head moderator to add you to the EN community moderator group on discourse. You will also need to contact PJB to get full moderator powers. | |
| Once you have full moderation powers, you will be able to view additional tabs, including internal and ban appeal discussions. You should not access players' information under any circumstances. | |
| You will also be able to moderate posts, such as locking, deleting, and moving them. You should only do this when necessary and always try to inform the original poster of why you are taking action on their post. | |
| # Asking for help | |
| Feel absolutely free to ask any questions in our [General Moderation Channel](https://discord.com/channels/310555209753690112/1027317842804219984); we will always answer your questions to the best of our ability. | |
| All moderators were new once, and we understand that it can be confusing at first. If you are ever unsure about taking action on a user, please ask for help in the general moderation channel before taking action. | |
| # New moderator Guide | |
| This document will attempt to explain the basics of being a moderator for Space Station 14. | |
| # Getting started | |
| Welcome to the moderation team! As a moderator, you play a crucial role in maintaining a positive and welcoming environment for our community. This guide will help you get started with your new moderation powers and tooling. | |
| There are various commands and things to learn. This guide will cover the basics, but feel free to ask any questions in the [General Moderation Channel](https://discord.com/channels/310555209753690112/1027317842804219984) if you need any help! | |
| Every moderator was new once, and we understand that it can be confusing at first. | |
| # Commands | |
| Moderators have access to a variety of commands to help them moderate the server, including: | |
| -`!ban <userID> <reason>`: Bans a user from the server, will also send a message to them via DM from the bot, unless they do not accept DMs from non-friends. | |
| - `!unban <userID>`: Unbans a user from the server. This command should only be used if the person has an accepted ban appeal on the forums. | |
| - `!warn <userID> <reason> <points>`: Issues a warning to a user. This will send them a DM from the bot with the reason for the warning. If a user receives five warnings, they are kicked from Discord. Upon receiving 10 warnings, the user is banned from Discord. | |
| - `!kick <userID> <reason>`: Kicks a user from the server; the user may rejoin at any time. | |
| - `!mute <userID> <time> <reason>`: Gives the user the muted role, preventing them from sending messages in all channels. | |
| - `!unmute <userID>`: Removes the muted role from a user. | |
| - `!modnote <userID> <note>` !mnote also works for this command. Issue a note to that person's account. This is only visible to other moderators, and it is good for keeping track of special circumstances with users. | |
| - `!listcases <userID>`: Lists all cases for a user, mutes, warns, notes, and bans. This is a very helpful command and should be used before taking any action on a user. | |
| - `!softban <userID>`: Softbans a user, this bans and immediately unbans them, purging their messages from the last 24 hours. | |
| - `!tempban <member> <duration of tempban> <days of messages to be deleted> <reason>` Temporarily bans a user for a specified duration, deleting a specified number of days of their messages. | |
| - `!reason <caseid> <reason>`: Changes the reason for a case ID. | |
| # Discourse | |
| As a moderator, you will have extra permissions on Discourse. First, to get those new permissions, contact a head game admin or a head moderator to add you to the EN community moderator group on Discourse. You will also need to contact PJB to get full moderator powers. | |
| Once you have full moderation powers, you will be able to view additional tabs, including internal and ban appeal discussions. You should not access players' information under any circumstances. | |
| You will also be able to moderate posts, such as locking, deleting, and moving them. You should only do this when necessary and always try to inform the original poster of why you are taking action on their post. | |
| # Asking for help | |
| Feel absolutely free to ask any questions in our [General Moderation Channel](https://discord.com/channels/310555209753690112/1027317842804219984); we will always answer your questions to the best of our ability. | |
| All moderators were new at some point, and we understand that it can be confusing at first. If you are ever unsure about taking action on a user, please ask for help in the general moderation channel before taking action. |
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| # Punishments | ||
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| This document will outline the various punishments that moderators can give to users who violate the discords rules. | ||
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| # Definitions | ||
| - **Warning**: A warning is a formal notice given to a user for violating the rules | ||
| - **Mute**: A mute is a temporary restriction on a user's ability to send messages in the server. | ||
| - **Kick**: A kick is a temporary removal of a user from the server. The user may rejoin at any time. | ||
| - **Ban**: A ban is a permanent removal of a user from the server. The user may not rejoin unless the ban is lifted by a moderator. | ||
| - **Softban**: A softban is a ban that is immediately lifted, purging the user's messages from the last 24 hours. | ||
| - **Tempban**: A tempban is a temporary ban that lasts for a specified duration. | ||
| - **Modnote**: A modnote is a note that is added to a user's account by a moderator. Modnotes are only visible to other moderators. | ||
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| ## Special Banning Requirements | ||
| - **Permanent**: Permanent bans are non-appealable except in extreme circumstances, and require a team-wide vote before one is placed. | ||
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| # Offense table | ||
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| ```admonish info | ||
| These are the recommended punishments for various offenses, | ||
| it will not cover all of them, and moderators may put harsher/lighter | ||
| punishments depending on the situation. | ||
| ``` | ||
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| | Offense | Punishment | | ||
| |-----------------------------------------|-------------| | ||
| | Harassing staff | Ban | | | | | ||
| | Hate speech | Ban | | | | | ||
| | Slurs | Ban | | | | | ||
| | Doxxing | Ban | | | | | ||
| | NSFW content | Ban | | | | | ||
| | Scamming | Ban | | | | | ||
| | Spambot | Softban | | | | | ||
| | Harrassment | Warning/Ban | | | | | ||
| | Posting memes | Warning | | | | | ||
| | Speaking non-english in english chats | Warning | | | | | ||
| | Talking about game bans | Warning | | | | | ||
| | Advertising in non-advertising channels | Warning | | | | | ||
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Contributor
There was a problem hiding this comment.
Suggested change
| # Punishments | |
| This document will outline the various punishments that moderators can give to users who violate the discords rules. | |
| # Definitions | |
| - **Warning**: A warning is a formal notice given to a user for violating the rules | |
| - **Mute**: A mute is a temporary restriction on a user's ability to send messages in the server. | |
| - **Kick**: A kick is a temporary removal of a user from the server. The user may rejoin at any time. | |
| - **Ban**: A ban is a permanent removal of a user from the server. The user may not rejoin unless the ban is lifted by a moderator. | |
| - **Softban**: A softban is a ban that is immediately lifted, purging the user's messages from the last 24 hours. | |
| - **Tempban**: A tempban is a temporary ban that lasts for a specified duration. | |
| - **Modnote**: A modnote is a note that is added to a user's account by a moderator. Modnotes are only visible to other moderators. | |
| ## Special Banning Requirements | |
| - **Permanent**: Permanent bans are non-appealable except in extreme circumstances, and require a team-wide vote before one is placed. | |
| # Offense table | |
| ```admonish info | |
| These are the recommended punishments for various offenses, | |
| it will not cover all of them, and moderators may put harsher/lighter | |
| punishments depending on the situation. | |
| ``` | |
| | Offense | Punishment | | |
| |-----------------------------------------|-------------| | |
| | Harassing staff | Ban | | | | | |
| | Hate speech | Ban | | | | | |
| | Slurs | Ban | | | | | |
| | Doxxing | Ban | | | | | |
| | NSFW content | Ban | | | | | |
| | Scamming | Ban | | | | | |
| | Spambot | Softban | | | | | |
| | Harrassment | Warning/Ban | | | | | |
| | Posting memes | Warning | | | | | |
| | Speaking non-english in english chats | Warning | | | | | |
| | Talking about game bans | Warning | | | | | |
| | Advertising in non-advertising channels | Warning | | | | | |
| # Punishments | |
| This document outlines the punishments moderators can impose on users who violate the Discord server’s rules. | |
| # Definitions | |
| - **Warning**: A warning is a formal notice given to a user for violating the rules | |
| - **Mute**: A mute is a temporary restriction on a user's ability to send messages in the server. | |
| - **Kick**: A kick is a temporary removal of a user from the server. The user may rejoin at any time. | |
| - **Ban**: A ban is a permanent removal of a user from the server. The user may not rejoin unless a moderator lifts the ban. | |
| - **Softban**: A softban is a ban that is immediately lifted, purging the user's messages from the last 24 hours. | |
| - **Tempban**: A tempban is a temporary ban that lasts for a specified duration. | |
| - **Modnote**: A modnote is a note that is added to a user's account by a moderator. Modnotes are only visible to other moderators. | |
| ## Special Banning Requirements | |
| - **Permanent**: Permanent bans are non-appealable except in extreme circumstances, and require a team-wide vote before one is placed. | |
| # Offense table | |
| ```admonish info | |
| These are the recommended punishments for various offenses, | |
| it will not cover all of them, and moderators may put harsher/lighter | |
| punishments depending on the situation. |
| Offense | Punishment |
|---|---|
| Harassing staff | Ban |
| Hate speech | Ban |
| Slurs | Ban |
| Doxxing | Ban |
| NSFW content | Ban |
| Scamming | Ban |
| Spambot | Softban |
| Harrassment | Warning/Ban |
| Posting memes | Warning |
| Speaking non-english in english chats | Warning |
| Talking about game bans | Warning |
| Advertising in non-advertising channels | Warning |
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Moderation guidelines
This is a WIP for moderation guidelines and policies. Any moderator may comment on this, suggest changes, or help fix grammar/ wonky sentences.
Planned
New moderator guide [x]
Moderation application process [ ]
Moderator Policy [ ]
Banning policy