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Usage
NOTE: THIS IS FOR MODTRS VERSION 2, WHICH IS NOT RELEASED YET. PLEASE LOOK IN THE HISTORY FOR OLD VERSIONS.
ModTRS is a fairly large plugin, and as such, it uses multiple commands.
To request help from a moderator, use /modreq [message]. Replace "[message]" the message you want to be sent to the moderators, or I will personally come to your house and slap you with a wet trout.
Typing /modlist will list all the moderators online.
Simply type /check to list 5 of the open and claimed requests. It lists the ID number, timestamp, username, and a short segment of the text. (To see the full request, read the "Reading a request" section) The ID number is very important, and is what will be used to interact with the other commands.
If there's more than 5 requests at a time, it will give you a notice. Type /check p:2 to go to the 2nd page, and so on. Ideally, everyone would have the Improved Chat mod, where you can scroll, but I digress.
To view closed requests, type /check t:closed. This will list the first 5 closed requests. To see more closed requests, type /check t:closed p:2 and so on.
To view held requests, type /check t:held.
Requests are shown with an extremely truncated message on the /check interface. To read the full request, type /check #. The # is the ID number that was listed in the /check interface. It will then show the status, the user and timestamp, the moderator that handled the request (if applicable), and the text of the request.
ModTRS provides multiple ways to handle a request. You can close it immediately, claim it so another mod doesn't close it, or put it on hold.
To prevent other mods from stepping on your toes while you handle a request, you can claim it. It marks it as such in the /check interface. To claim a request, type /claim # where # is the ID number of the request. To unclaim it, type /unclaim #.
To get to the scene of the crime (depending on the nature of the request), type /tp-id #. The server will automatically place you at the location that the mod request took place.
To put a request on hold, type /hold # where # is the ID number of the request. This removes it from the /check interface, so other requests can get more visibility. To view all held requests, type /check t:held
Once you've completed or denied a request, you can close it by typing either /complete # or /done #. This will send a message to the user, and remove it from the class.
To reopen a closed request, type /reopen #. This will put the request back on the queue, and will be open to moderators again.
If you need to talk to the other mods exclusively, type /mod-broadcast [message]. This will send a message to all the moderators and only the moderators.
If you need to prevent someone from sending requests, type /modreq-ban [username]. To unban them, type /modreq-unban [username].