Skip to content

Add support for "Assign Technician on Followup" via Email #74

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Open
SoarinFerret wants to merge 3 commits into
base: master
Choose a base branch
from
Open

Add support for "Assign Technician on Followup" via Email #74

Changes from all commits
Commits
Show all changes
3 commits
Select commit Hold shift + click to select a range
e34a8d2
add support for mail receivers
SoarinFerret Apr 3, 2023
97882e1
update mailgate user checks
SoarinFerret Apr 3, 2023
6972b23
fix typo
SoarinFerret Apr 4, 2023
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
42 changes: 39 additions & 3 deletions inc/itilfollowup.class.php
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -39,8 +39,46 @@ static function beforeAdd(ITILFollowup $fup) {
$config = PluginBehaviorsConfig::getInstance();
if ($ticket->getFromDB($fup->input['items_id'])
&& $fup->input['itemtype'] == 'Ticket') {


// mailgate situation
if ($config->getField('addfup_updatetech')
&& isset($fup->input['_mailgate']) && $fup->input['_mailgate']) {

$ticket_user = new Ticket_User();
$ticket_user->getFromDBByCrit(['tickets_id' => $ticket->getID(),
'type' => CommonITILActor::ASSIGN]);

$ticket_requester = new Ticket_User();
$ticket_requester->getFromDBByCrit(['tickets_id' => $ticket->getID(),
'type' => CommonITILActor::REQUESTER]);

# only run if user id is set AND no user has been assigned yet && user is not the requester
if (isset($fup->input['users_id'])
&& !isset($ticket_user->fields['users_id'])
&& $ticket_requester->fields['users_id'] <> $fup->input['users_id']) {

$group_ticket = new Group_Ticket();
$group_ticket->getFromDBByCrit(['tickets_id' => $ticket->getID(),
'type' => CommonITILActor::ASSIGN]);

$usergroup = Group_User::getGroupUsers($group_ticket->fields['groups_id']);
$users = [];
foreach ($usergroup as $user) {
$users[$user['id']] = $user['id'];
}

if (!in_array( $fup->input['users_id'], $users)) {
$ticket_user = new Ticket_User();
$ticket_user->add(['tickets_id' => $ticket->getID(),
'users_id' => $fup->input['users_id'],
'type' => CommonITILActor::ASSIGN]);
}
}

}

// regular situation
else if ($config->getField('addfup_updatetech')
&& Session::haveRight('ticket', UPDATE)) {

$ticket_user = new Ticket_User();
Expand Down Expand Up @@ -69,6 +107,4 @@ static function beforeAdd(ITILFollowup $fup) {
}
}



}